Type another question

How do I change my low balance alert for smart pay as you go?

When the balance on your meter drops to £5, we'll send you a text or email to let your know your credit is running low.
You can change your alert amount on our app or in MyAccount:

    MyAccount

    1. Log in to MyAccount (you may need to register first – you'll need your account number and email address for this)
    2. Go to 'My Payments', and click on 'Low balance alert'
    3. Choose whether you want to change the alert for electricity or gas
    4. Choose a new alert amount: £10, £15 or £20
    5. Click 'Update'

    If you've given us your mobile number, we'll text your low balance alerts to you. If not, we'll email them.

    App

    1. Log into the EDF app (available for iOS or Android) 
    2. Go to PAYG > Manage electric/gas > tap edit Low balance alerts
    3. Choose whether to change your alert for electricity or gas
    4. Select your alert level: £5, £10, £20 or £50
    5. Confirm your new low-balance alert

    Alternatively, can avoid the need for low-balance alerts by setting an auto top-up:

    1. Go onto PAYG > Manage electric/gas > tap Set up under Auto top-up
    2. Select the amount your balance will drop to before automatically topping up: £5, £10, £20, £50
    3. Confirm your auto top-up