I need to change my bank details or the way I pay

If you already pay by Direct Debit and would like to change your bank details, just contact us. We need 14 days notice for the changes to your Direct Debit to go through. For your security, we can't amend Direct Debit details by email or in MyAccount.

Head to MyAccount if you'd like to change the way you pay.

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Our teams are working hard to fix the problem. If you are unable to log in please try again later.
If you're a PAYG customer and are already off supply please contact us on 0333 009 7111

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