Managing your energy plan and your MyAccount
How can we help you manage your energy plan or MyAccount?
What help do you need to edit your information?
I need to change my bank details or the way I pay
If you already pay by Direct Debit and would like to change your bank details, just contact us. We need 14 days notice for the changes to your Direct Debit to go through. For your security, we can't amend Direct Debit details by email or in MyAccount.
Head to MyAccount if you'd like to change the way you pay.
We're sorry if you're having issues logging in
Our teams are working hard to fix the problem. If you are unable to log in please try again later.
If you're a PAYG customer and are already off supply please contact us on 0333 009 7111