How do I access a prepayment meter's emergency credit?

How will I receive my Energy Bills Support Scheme payments?

  • You’ll automatically receive the first of your six Energy Bill Support Scheme vouchers in October in the post. They'll include instructions on how to redeem them. Please be aware there are some postal strikes coming up, which may mean that it'll delay them being delivered. But don't worry they're on their way.

  • You can then redeem your vouchers when you go to top up. Please make sure you take photo ID with you when you do this; otherwise, you won't be able to use them.

  • If someone else is redeeming them on your behalf. Make sure you give them your photo ID as the energy account holder.

Find  your nearest Post Office


When your credit drops to 50p or less, your electricity meter will give you a warning beep. You'll see a flashing 'e' on the screen, which means you can access your emergency credit.

To access your emergency credit, just take your key out of the meter, then put it back in.


You can access your emergency credit when your gas meter has run of out of credit.

Simply take your card out of the meter, then put it back in to active your emergency credit.

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