How do I access a prepayment meter's emergency credit?

Electricity

When your credit drops to 50p or less, your electricity meter will give you a warning beep. You'll see a flashing 'e' on the screen, which means you can access your emergency credit.

To access your emergency credit, just take your key out of the meter, then put it back in.

Gas

You can access your emergency credit when your gas meter has run of out of credit.

Simply take your card out of the meter, then put it back in to active your emergency credit.

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