Help if you've lost your energy supply
What help do you need with your power supply?
How can we help you get your supply back on?
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What to do if your smart meter suddenly stops working
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How do I activate my emergency credit?
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My top-up hasn't reached my meter. How do I add my UTRN?
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I've lost my smart Pay As You Go top up card
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My prepayment or Pay As You Go top up key or card isn't working
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I think my electricity meter’s been disconnected
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How do I access a prepayment meter's emergency credit?
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I've topped up, but my gas supply still hasn't come on
How do I access a prepayment meter's emergency credit?
Electricity
When your credit drops to 50p or less, your electricity meter will give you a warning beep. You'll see a flashing 'e' on the screen, which means you can access your emergency credit.
To access your emergency credit, just take your key out of the meter, then put it back in.
Gas
You can access your emergency credit when your gas meter has run of out of credit.
Simply take your card out of the meter, then put it back in to active your emergency credit.