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How and when do I need to send you my Feed-in Tariff meter readings?

If you’ve given us an email address, on the first day of your meter-reading months we’ll send you a link on to a web page where you can give us your readings. You’ll need to do this during your meter-reading months (to check your meter reading months, see section 1.4 of your Statement of Terms). Please note that MyAccount isn’t connected to the Feed-in Tariff scheme, so will not be able to submit your meter readings there.

If we don’t have an email address for you, we’ll write to you to remind you to read your meter in the first 10 days of each meter reading month. You can also call us to give us your readings if you prefer.

The number for our automated phone service is 0333 009 7009(1) (calls are free from BT landlines, but other network operators might charge you). Choose option 1, and use the phone keypad to type in your Customer ID number.

I’ve sent my reading for my Feed-in Tariff. When will I get my payment?

As long as we get your meter reading in the right meter reading month, and they’re what we expect, we’ll normally pay you within 10 working days of getting it. If your readings are different to what we expect (this depends on the type and size of your system), we’ll get in touch with you as soon as we can to check it.

Remember that according to your contract, Feed-in Tariff regulations we are required to pay you within 90 days of the last day of your meter reading month (check your Statement of Terms for more information).


(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.