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Have I had my Warm Home Discount – where will I see it on my bill?

How you receive the Warm Home Discount from EDF depends on what type of electricity customer you are.

Credit Meter

If you have a credit meter, we’ll add a credit to your account and it will show up on your next bill. If you’ve registered for MyAccount, you’ll be able to check when you view your account balance online.

Not registered for MyAccount yet? 

Prepayment Meter

If you are a prepayment customer you will receive a voucher in the post from the Post Office along with instructions on how to redeem it. Please note that you can only redeem the voucher at the Post Office.

Smart Pay As You Go

If you’re a Smart Pay As You Go customer, we’ll add a credit to your electricity meter. It will show up on your meter or on your in-home display.

Please bear in mind that the Warm Home Discount Scheme applies to electricity costs. If you want to credit your gas meter instead, then you need to let us know before we apply the rebate to your electricity meter.

Other useful information

Where can I check my bills and statements?
What is the Warm Home Discount?
Who automatically gets the Warm Home Discount?
How do I apply for the Warm Home Discount scheme?
Who'll give me my Warm Home Discount if I change supplier?

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