Warm Home Discount scheme

The Warm Home Discount Scheme gives a one-off payment of £150 to electricity customers who are potentially struggling to pay their energy bills during the cold winter months.

The Warm Home Discount Scheme now works differently depending on where you live

If you live in England or Wales you will not need to apply for the WHD rebate in 2022/23. The Department for Work and Pensions (DWP) will contact you from November 2022 to tell you if you are eligible to receive the rebate automatically from us.

If you live in Scotland, and you’re not eligible for the Core Group 1 rebate you will need to check to see if you meet the qualifying criteria for our Scotland Broader Group rebate and apply 

The Warm Home Discount Scheme now works differently depending on which country you live in.

Where do you live?

I live in England or Wales   I live in Scotland

Get third party deductions (Fuel Direct)

What are third party deductions / Fuel Direct?

The third party deductions scheme – also known as Fuel Direct – allows you to pay off your energy debt and bills in small amounts over time. These payments come directly out of your benefits.

This method of payment is available for both electricity and gas accounts. The amount deducted will include £3.70 towards any balance that is outstanding as well as a weekly instalment (calculated upon your energy usage) which will cover your ongoing consumption. The £3.70 is a fixed amount set by the Department for Work and Pensions (DWP).

Apply now

What are the benefits of third party deductions?

  • No need to worry about going out to make weekly payments
  • Arrears are set up to be repaid at a low weekly rate
  • Prevents further debt building
  • Opportunity to receive energy efficiency advice

Am I eligible?

You can apply to join the scheme through EDF if you:

  • have an EDF energy account
  • owe us £71 or more in debt
  • can’t pay by Direct Debit or can’t have a prepayment meter.

You also need to be on at least one of these benefits:

  • Universal Credit
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Pension Credit

How do I apply to the Third Party Deductions scheme through EDF?

Complete the simple application form which asks you for your:

  • EDF account number
  • Meter readings (this is optional, but will speed up your application)
  • Benefits details
  • National insurance number.

We’ll let you know if your application is successful within 10 to 12 weeks.

Please be aware if you currently have one EDF Account Number for gas and electricity it will be separated into two accounts after a successful application. This is because you need to have one Account Number for electricity, and one for gas to be eligible. After a successful application you’ll receive a Final Bill for the account we’ve closed. You can ignore this bill; the balance for each fuel will be transferred to your new Account Numbers.

What happens once my arrears have been paid back?

We'll discuss ongoing alternative payment plan types and the best method of payment for you.

Other sources of support

Who can I speak to about my energy bills and debt issues?

We've teamed up with Citizens Advice Plymouth so you can get the help you need when it comes to:

  • Debt
  • Energy poverty
  • Benefits and grants
  • Financial hardship

Please get in touch with Citizens Advice Plymouth and get the help you need.

Can I get a grant to help me pay for my energy?

The Customer Support Fund awards grants to some of our most vulnerable customer households. It aims to provide customers with a fresh start and financial stability. It can help you stay out of fuel debt and better able to afford ongoing energy costs.

The Fund also offers grants to buy essential energy efficient white goods such as cookers, refrigerators, or washing machines.

Find out more about the Customer Support Fund and apply for support. Please also continue to pay your bills while your application is being processed – this will also increase you chance of getting a grant.

Can I get other benefits to help me pay for my energy?

We've teamed up with IncomeMAX to make sure our customers can maximise their household income. IncomeMAX can:

  • check you're getting all the benefits and tax credits possible (even if you’re working)
  • help you with your benefits claims
  • give you top money-saving advice.

We'll put you in touch with the team at IncomeMAX if you qualify for this service – just take five minutes to fill out our online form to get the process started.

What other sources of free, independent energy advice are there?

Local authorities
Your local authority may have an Energy Conservation Officer who can advise you about energy efficiency. Advice may also be available from the authority’s customer services department. Find your local authority’s contact details.

National Energy Action
National Energy Action is an energy charity that helps low income households. It provides educational and training material about energy efficiency. For more information and for contact details visit their website (0191 261 5677).

Foundations
Foundations is the organisation responsible for coordinating the work of all home improvement agencies in the UK, including Care & Repair agencies. For more information contact details go to their website.

Get more time to pay

Struggling to pay off your bill? We can work with you to find an affordable way for you to pay off your debt and avoid a Late Payment Charge.

Contact us

 

Can I pay part of my bill now and part later?

Yes, you can if your bill was issued within the last 14 days.

MyAccount

  1. Log in to MyAccount
  2. Go to 'Make a payment'
  3. Change ‘Payment amount’ to the amount you want to pay now
  4. Enter your payment card details (if you haven’t already saved these)
  5. Click 'Pay now'

App

  1. Log into the EDF app
  2. Go to Bills & Pay
  3. Tap ‘Make an extra payment’
  4. Enter the amount you want to pay now
  5. Tap ‘Pay this amount’

Please remember:

  • If you make a part-payment, you must pay the rest within 14 days of receiving the bill.
  • If you’ve had a payment reminder from us, then you must pay straight away.

Can I get more time to pay my bill?

Get in touch within 14 days of getting your bill, to find out if we can extend your payment deadline.

We might be able to set up an instalment plan. This allows you to pay off your balance in smaller amounts over an agreed period.

Please remember you need to keep up with your instalments once you've set up a plan. If you miss a payment, we’ll need to start our debt recovery process.

What happens if I don’t pay?

If you don’t pay your outstanding balance when it’s due we may add a Late Payment Charge of £10 to the following bill.

Some of our debt recovery actions will affect your credit score and future mortgage, mobile phone and credit card applications. We would also charge you debt recovery costs.

We never want to take legal action against our customers. But this can happen if you don’t pay your bill or get in touch to find a suitable payment option. 

I've made a card payment, why hasn't my instalment plan changed?

Making a one-off payment will not change the amount you pay towards your instalment plan. It will instead be used towards your future energy use, and could therefore reduce your Direct Debit payment at your next check in.

If you want to make a payment towards an instalment plan, or pay it off in full, please contact us.

Use the budget function on your prepayment meter

If you have a prepayment meter (not smart Pay As You Go), you might be able to choose to use a small amount of your credit at a time, and save the rest for later.

 

How do I know if my meter has the budget function?

You'll have a white or grey button on your electricity meter, and a black button on your gas meter if you have the budget function.

How do I use the budget function on my electricity prepayment meter?

1. Top up your key in the usual way, and put it into your meter.
2. Press the white or grey budget button, until you see the amount of credit you want to release.
3. Once you've used up this credit, your electricity supply will stop.
4. Put your key back into your meter to release the rest of your credit, and start your electricity again.

You can repeat these steps if you only want to release small amounts of your remaining credit each time.

How do I use the budget function on my gas prepayment meter?

1. Top up your card in the usual way, and put it into your meter.
2. Press the black budget button once to release £1 of credit; twice to release £2 of credit; three times to release £3 of credit; and so on.
3. Once you've used up this credit, your gas supply will stop.
4. Put your card back into your meter to release the rest of your credit, and start your gas again.

You can repeat these steps if you only want to release small amounts of your remaining credit each time.

Spend less on energy

1. Check our 'top ways to save energy' guide

This gives you simple tips on how to reduce your energy bills – at little or no cost! It includes ways to save money in the kitchen, bathroom and on the heating and lighting throughout your home.

Read our top tips

2. Get a smart meter

Having a smart meter won't automatically mean lower bills; but it can help you cut your energy use. Smart meters give you an up-to-date and accurate picture of your energy use. With this at your fingertips, you can see where you might be able to reduce your energy use – and therefore your bills.

Get a smart meter

3. Switch to a smart Pay As You Go meter

Having a pay as you go (PAYG) smart meter won’t automatically save you money, but it can help you reduce the energy you use.

  • You pay for your energy before you use it by adding credit to your meter
  • You only spend what you can afford, but can add to your credit whenever is convenient to you
  • Topping up your credit is easy and can be done online as well as at traditional PayPoint stations

Get a smart Pay As You Go meter

4. Pay by Direct Debit

Switching to Direct Debit will cut your annual energy costs – because you'll pay less for every unit of energy you use compared to any other payment method.

Switch to Direct Debit

5. If you pay by Cash/Cheque quarterly, switch to make monthly payments

If you switch to Cash/Cheque Monthly, you can get smaller bills every month. This might help you to manage your costs better. Get in touch to move to Cash/Cheque monthly.

Extra support from the Government

Government support package

The Government has announced extra support to help many customers with their energy bills this winter. All households across Great Britain will recieve £400 discount via the Energy Bills Support Scheme.

We'll be working with Government and energy regulator to make sure our customers benefit from this support – our Rising energy prices page will keep you up to date.

You might be able to get extra support from the government if you're struggling to pay for your energy. Have a look below at the type of help on offer.

Warm Home discount

This is a rebate given out once a year to people who need extra support to pay their energy bills

Find out more about the Warm Home Discount

Third party deductions (Fuel Direct)

This is a scheme that allows you to pay off your energy debt and bills in small amounts over time. These payments come directly out of your benefits.

Find out more about third party deductions

Local authorities

Your local authority may have an Energy Conservation Officer who can advise you about energy efficiency. Advice may also be available from the authority’s customer services department.

Find your local authority’s contact details.

£400 Energy Bills Support Scheme

On 26 May 2022, the Government announced the increase to the Energy Bills Support Scheme. This provides households with a £400 discount to help with the rising energy costs that we’re continuing to face. 

How will the new £400 Energy Bills Support Scheme work?

  • There is no application process
  • All households across Great Britain will receive a £400 discount which will be paid in 6 instalments from October. The instalments will be paid out in various ways depending on how you pay for your energy
  • The first two discounts will be £66 followed by four payments of £67 from December until March 2023
  • Customers are not expected to pay back the £400 discount

Find out how the Energy Bills Support Scheme will be paid out to you

    Do I need to do anything to make sure I don’t miss out?

    No, you don't need to apply for the scheme. Your payments will automatically be paid, so there is no need to contact us.

    If you receive an email or text asking you to register your details or send your bank details to claim your discount, these won't be from us.

    Protect yourselves from fraud - find out more in our guide

    Go to the Energy Bills Support Scheme page for more information

    Get help when you're struggling to pay

    We understand that rising energy prices are adding to the pressures of the increasing cost of living.

    But please don't struggle on alone. Help is available if you're finding it hard to pay the bills.

    We have a dedicated area in our help centre to guide you to all the different places where you can get support to reduce your energy costs, maximise your household income or get more time to pay.

    Find the help you can get

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