Does my tariff have an early exit fee?
There are two ways to find out if your tariff has an early exit fee:
A. Log in or sign up to MyAccount
1) Select 'Tariff details' from the menu.
2) Click on 'Tariff information label'.
3) Look for 'Exit fee' towards the bottom of the table.
If you have an early exit fee, the table will show you the cost of this fee. If you don't have an exit fee, you'll see 'Not applicable'.
B. Look at the terms and conditions in your tariff's welcome booklet (under 'Charges' on page 1)
We sent you a booklet in your contract pack when you signed up to your new tariff – by post or email, depending on your contact preferences.
If you can't find it, go to our terms and conditions page, where you'll find the welcome booklets of all our tariffs.