Do I need to cancel my Direct Debit with you if I switch supplier?
No, you don’t have to cancel your Direct Debit when you switch – we’ll handle this for you.
Please don't cancel your Direct Debit until we've closed your account. We might need to take a final payment, or give you a refund. We'll let you know which one we need to do on your final bill. We'll send your final bill within four weeks of completing your switch.