Type another question

Do I need to cancel my Direct Debit with you if I switch supplier?

No, you don’t have to cancel your Direct Debit when you switch – we’ll handle this for you.

Please don't cancel your Direct Debit until we've closed your account. We might need to take a final payment, or give you a refund. We'll let you know which one we need to do on your final bill. We'll send your final bill within four weeks of completing your switch.

Did you find this page useful?