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Can I ask for a refund if my account is in credit (Budget Direct Debit)?

With Budget Direct Debit, it's normal for your account to be in credit for part of the year. It's this credit that allows you to spread your energy payments evenly across the year.

So please don't ask for a refund simply because your account is in credit.

Also you'll get a refund automatically if you've £40 or more of credit at the end of your billing year. If you have less than £40 credit in your account, we'll put it towards your future energy costs.

Don't want to wait for an automatic refund?

  1. Make sure you've submitted a meter reading within the past 10 days.
  2. Get in touch with us to claim a refund.
  3. See your credit refund in your bank account within three working days.

If you don't have enough credit in your account to cover the higher cost of winter, you could end up with higher payments after your next Direct Debit Review.

How does my Direct Debit review work?


Submit meter reading

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