Can I change how often my smart meter sends you readings?
Yes, you can easily change how often your smart meter sends automatic readings:
- go to 'About me' in MyAccount (you'll need to log in or register)
- click on 'Smart meter preferences'
- select 'half-hourly', 'daily' or 'monthly'
You can also change your meter reading frequency by calling our 24-hour automated phone line on 0333 009 7088(1) .
(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.