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Can I change how often my smart meter sends you readings?

Yes, you can easily change how often your smart meter sends automatic readings:

  • go to 'About me' in MyAccount (you'll need to log in or register)
  • click on 'Smart meter preferences'
  • select 'half-hourly', 'daily' or 'monthly'

You can also change your meter reading frequency by calling our 24-hour automated phone line on 0333 009 7088(1) .

See also

Why is it best for my smart meter to send readings every half hour?

(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.

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