Your boiler

Want to find out about boilers and energy-efficient electric zero carbon heating systems?

Get a heating solution

Who do I contact to get a new boiler?

Contact our partner BOXT. Email customerservice@boxt.co.uk, call 0800 193 7777 or visit www.BOXT.co.uk

Do you offer boiler cover?

We've teamed up with Domestic & General to offer you a range of products for your boiler and home to suit your needs and budget. Find out more about boiler cover.

Who do I contact if I haven’t received my insurance policy documents?

If you haven’t received your plan documents you should contact our partner Domestic & General on 0800 497 0707(1) to request them.

How can I make a boiler claim, speak to someone about my policy or make a complaint?

If your BoilerCare plan started after 03 March 2021, to make a claim please call Domestic & General on 0800 497 0707(1).

If your boiler cover policy started before 03 March 2021, to make a claim please call Collinson's 24 hour claims line on 0800 082 3425. You can find all the Collinson policy documents here.

What should I do about my boiler cover when moving home?

You'll need to let your policy provider - either D&G or Collinson - know.

Can I buy an EDF Protect policy if I’m not an EDF customer?

Yes. We are happy to provide you with EDF Protect insurance cover even if you're not an existing EDF customer.

Storage heaters

Looking to get an electric night storage heater? We've partnered with trusted Dimplex-approved night storage heating installers so that we can provide the best electric heating for your needs. 

Get a storage heater

Who are the storage heater installers?

We use two installers that operate in different parts of the country. Use your postcode to find your heater installer.

I'm having problems with my storage heaters, what can I do?

Your installer will have provided training and supplied you with a manual - please contact them if you've mislaid it.

Alternatively you can go to the Dimplex website support pages where you can contact them directly for help.

What is a storage heater hub (Dimplex Hub)?

The hub works like a smart thermostat and is programmed to set the temperatures and timings of the Dimplex Quantum storage heaters throughout your home. It needs to be connected to a Wi-Fi signal to work.

What do I do if my Storage Heater hub or my Dimplex app doesn’t work?

It is best to first check that your Wi-Fi signal is working first. If this doesn’t fix the issue and the hub still doesn’t work, please use the Dimplex’s support pages to resolve the issue.

Where do I register my storage heaters to obtain the warranty?

Registering your Dimplex product is easy, just use the manufacture’s registration form.

Previous
Your boiler

Heat pumps

Who installs my heat pump?

We have chosen a network of trusted installers with our partner Daikin.
One of their local installers will get in touch with you to discuss heat pump options after you have completed the online enquiry form.

Will I be without heat during my heat pump installation?

Switching to a new heating system can be disruptive. During the survey our expert installer will discuss heat pump options and installation based on your needs and house type.

If there could be periods without heating the installer will make it clear during the survey.

How do I control my heat pump heating once it's been installed?

Your Daikin heat pump comes with a thermostat controller which you use to control your heating.

Who can I talk to if I have a question about air source heat pumps?

If you’re in the process of getting a heat pump, you should contact the number provided on your documents. Alternatively contact Daikin homeowner support on 01932 879271(1).

To start the process of getting a heat pump fill in the enquiry form.

Your hybrid heat pump

Are there any restrictions on the types of home that can have a hybrid air source heat pump?

The hybrid heating system works with most heating systems and can be installed in most homes that have suitable insulation. Please note that:

  • The air source heat pump needs to be less than 15m of pipework from your boiler. This is to prevent heat loss, which will impact the performance and efficiency of the heat pump.
  • We'll try to locate the heat pump outside near to an external facing wall closest to your boiler, but it will not be possible if this is near a bedroom window, opening doors or within 1m of your boundary wall.
  • The heat pump will need to be on a hard stand and needs enough space around it to allow for a good flow of air.
  • The heat pump cannot be installed in a shed.

When we carry out a survey of your home, our team will advise on where best to locate the heat pump.

To find out more and get a survey, submit your details in our Hybrid Heat Pump page.

Will l be without heat during the installation of a hybrid air source heat pump?

Our expert engineers have designed the installation process to minimise any disruption to your heating.

During a standard installation, we’ll only need to switch off your boiler for a few hours. If we don’t complete the installation by the end of the day, we’ll turn your boiler back on before we leave, so you’re never without heating in the evenings.

How do I control my hybrid air source heat pump heating?

With PassivLiving you can create schedules for your heating and change the temperature or modify your settings. You manage your heating controls through the PassivLiving portal or using the PassivLiving app on iOS or Android on your phone.

What happens if I move home and I have a hybrid air source heat pump?

This works the same as any other renewable system that you have installed where you have an option to either pay the termination fee or the new homeowner will need to take over the contract.
Contact us to start the process which is called the ‘transfer of assignment of right contract’.

Who can I talk to if I have a technical question about my hybrid air source heat pump?

The tech team at PassivSystems – who work with Samsung to produce the hybrid air source heat pump – are on hand to talk through any technical questions you might have about how the system works or its installation. Call PassivSystems on 0330 135 9099(2) or email edfenergyfutureheat@passivsystems.com.

Who do I contact if I have a complaint about my hybrid air source heat pump?

You can raise your complaint by emailing us at futureheatcomplaints@edfenergy.com.

Your insulation

Who are the insulation installers?

We use different insulation installers around the country. Find your postcode in the table and contact the relevant installer for all enquiries including appointments and complaints.

City Energy

UTS Energy

0800 Repair

Infinity Energy

02920 499183(3)

0115 8547498(3)

01913 791278

0203638 4030(3)

AL

NN

BB

BD

E

WC

B

NP

BL

DE

ECA

WCA

BA

NR

CA

DG

ECM

WCB

BH

OX

CH

DH

ECN

WCE

BN

PE

CW

DL

ECP

WCH

BR

PL

EH

DN

ECR

WCN

BS

PO

FK

HD

ECV

WCR

CB

RG

FY

HG

ECY

WCV

CF

RH

G

HU

EN

WCX

CM

RM

KA

HX

EW

WD

CO

SA

L

LN

HA

WF

CR

SG

LA

LS

IG

WG

CT

SL

M

NE

N

WH

CV

SM

ML

NG

NC

WJ

DA

SN

OL

S

NP

WK

DT

SO

PR

SR

NW

WS

DY

SP

SK

ST

NWW

WT

EX

SS

WA

TD

UB

WU

GL

SY

WN

TS

W

WW

GU

TA

 

WF

WA

WB

HP

TF

 

YO

 

 

HR

TN

 

 

 

 

IP

TQ

 

 

 

 

KT

TR

 

 

 

 

LD

TW

 

 

 

 

LE

WR

 

 

 

 

LL

WS

 

 

 

 

LU

WV

 

 

 

 

ME

 

 

 

 

 

Do I receive any guarantees for the work completed during insulation installation?

Yes, you will be provided with a 25 year guarantee for cavity and solid wall insulation. This will be provided to you by your installer following completion of the work.

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Notes

  1. Lines are open Monday to Friday 8am to 5.30pm and Saturday 9am to 4pm. Calls are charged at your standerd network rate.

  2. Lines open Monday to Friday 8:30am to 6pm. Calls charged at the standard rate for an 01/02 number.

  3. Lines are open Monday to Friday 9am to 5pm. Calls are charged at your standard network rate.

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