Payments and billing

Do you need help understanding your payment method type? Or about billing more generally?

Your payment options

Go to your MyAccount homepage to find out which payment method you're on, or look at page two of your latest bill under 'About your tariff'.

Go to MyAccount

How can I pay my bill?

If you're not paying upfront with prepayment or Pay As You Go, there are lots of ways to pay your bill:

  • Set up a Direct Debit
  • Log in to MyAccount to pay by debit or credit card
  • Use the EDF app: go to 'Bills & Pay' to add a debit or credit card, then tap 'Make a payment'
  • Call our automated phone line on 0333 200 5108(1): pay by debit or credit card
  • Pay via your bank: use sort code 40-05-30 and account number 13845095 – and remember to give your EDF account number as the reference (payments can take up to three working days to reach us; we accept Faster Payments)
  • Go into your bank: pay by cash or cheque (make your cheque out to EDF Customers Ltd, and write your EDF account number on the back of the cheque). Your bank may charge you for this
  • Go to the Post Office: pay by cash or cheque (Post Office Locals don't accept cheques)

Understanding your bill

What does my bill tell me?

You can scan the QR code on your bill with your smartphone to get the information you need to compare tariffs.

But make sure you scan your latest bill. We'll have updated your QR code if any details on your energy account have changed.

The QR code gives you access to the following information about your energy supply:

  • Tariff name
  • Tariff rates
  • Payment method
  • Actual or estimated annual consumption (how much gas and/or electricity you use in a year; or how much we've estimated you'll use)
  • Annual bill period dates
  • Supply number (also known as your MPAN for electricity, and MPRN for gas)

I’m a dual fuel customer, but you’ve sent me a bill that’s only for one fuel. Why is that?

This might be because we’ve only got a meter reading for one fuel. That could happen if we couldn’t accept the meter reading for the second fuel for some reason (e.g. if it’s lower than a previous meter reading). Submit a meter reading for your other fuel.

Estimated bills

Look for your 'Latest meter reading' on page 2 of your bill. If it has the word 'estimate' under it, your bill is estimated.

View my bill

Why is my bill estimated?

Standard (credit) meter

  • In most cases, we'll ask you for a meter reading just before we send you a bill. If we don't get your reading in time, we'll give you an estimated bill. If we get your reading before we're ready for it, we'll make your bill as accurate as possible. But there's still a portion of your energy use that we'll have to estimate.
  • If you're a Cash/Cheque (Monthly) customer, we'll send you an estimated bill two months out of three. On the third month, we'll ask you for a meter reading and will send you an accurate bill if you give us your reading.

Smart meter

  • You'll get an estimated bill on the rare occasion that your smart meter loses connection – or our network is down – just as we're about to generate your bill.
  • Your estimated bill should still be fairly accurate, as we'll have based it on recent readings from your smart meter.
  • Your next bill should bring your payments back in line with your energy use.

Going paperless

How can I go paperless?

  1. Log in to MyAccount
  2. Go to the 'About me' page
  3. Click 'email' under 'Contact preferences'

You can change this back at any time if you want to go back to paper billing.

If you've chosen paperless bills, you can still download and print a bill at home if you need to.

Follow these simple steps:

  1. Log in to MyAccount
  2. Go to the 'My Bills / Statements' page
  3. Download the bill you need, and use the 'Print' function to print it out.

If you need us to print a bill and send it to you, please get in touch or switch back to paper billing in MyAccount by updating your preferences.

I’ve chosen paperless billing. How will I get my bills and correspondence from you?

You can check your bills by clicking on ‘My Bills/Statements’ within MyAccount.

If we need to contact you, we’ll email you to let you know we have a message for you about your account. The email will contain a link which will take you to the 'Account Activity' part of MyAccount.

Prepayment and smart Pay As You Go statement and summaries

You can find your statements and summaries in your 'Account Activity' page of MyAccount.

View Account Activity

How often do you send me a statement and a summary?

We send you a statement and summary once a year to keep your records up to date. If you have a meter for your electricity and your gas, you'll get a separate statement and summary for each fuel.

What does my statement tell me?

Your statement helps you understand your energy use and costs over the past year, as it tells you:

  • how much money you put on your key or card over the year
  • how many times you topped up
  • your energy charges for the past year
  • how much energy you've used this year; and last year (if available)
  • details about your current tariff, and useful information to use when searching for a new energy deal.

What does my summary tell me?

Your summary is really useful when comparing prices of different tariffs, as it tells you:

  • how much energy you've used this year; and last year (if available)
  • your personal projection: this is how much we estimate you'll spend on energy over the next 12 months on your current tariff

Other bill queries

I’ve been sent an energy bill for a previous resident. What should I do?

You can:

  • Forward it on to them directly, if you have their details
  • Contact your landlord or letting agent, if you have one
  • Put it in an envelope and send it back to us at: Freepost EDF CUSTOMER CORRESPONDENCE
    Please include their new address if you have it so we can try to contact them directly.

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Notes

  1. Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.

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