The government's Energy Price Guarantee
We're here to help you understand
- What the Energy Price Guarantee is
- How the Energy Price Guarantee affects you
The Energy Price Guarantee remains valid until 31 March 2024. Customers with prepayment or smart PAYG meters will receive their final discount on their annual statement for this period.
What is the Energy Price Guarantee?
The government introduced the Energy Price Guarantee in response to the high energy prices in 2022. While the guarantee limits what you're charged for your gas or electricity, your bill will still reflect how much energy you use. Anyone who qualified for the discount had the discount automatically applied to their bills between October 2022 and 30 June 2023.
From 1 July 2023, only customers with prepayment and smart Pay As You Go meters will qualify for any Energy Price Guarantee discount on their energy bills. This is because the latest Ofgem price cap rate is lower than the Energy Price Guarantee level. Any discount will be automatically applied. Please use our table below as a guide to what's happening.
How will the Energy Price Guarantee affect me?
From 1 October 2023, customers with prepayment or smart PAYG meters on variable or fixed tariffs will receive the Energy Price Guarantee discount. We're contacting customers affected by these changes to inform them of the situation.
Customers who pay by cash, cheque, or Direct Debit will not receive any EPG discount. This is because the prices under Ofgem's price cap are lower than the government's EPG.
| Your EDF tariff |
Payment method |
What's happening with your tariff prices from 1 January 2024 |
| Variable | Prepayment Smart PAYG |
You'll pay the latest Ofgem price cap rates until 31 March 2024 but still get the EPG discount. |
|
Fixed |
Smart PAYG |
You'll pay your fixed rates until your tariff ends but still get the EPG discount until 31 March 2024.
|
|
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Smart PAYG |
You'll pay your fixed rates until your tariff ends but still get the EPG discount until 31 March 2024. |
Rate cards showing the current price cap rates and EPG discount for smart PAYG and prepayment customers
Below are the smart PAYG and prepayment prices after discounts under the Government Energy Price Guarantee have been applied. These prices are inclusive of VAT charged at 5% and rounded. Prices are effective from 1 January 2024 until 31 March 2024.
Standard (Variable) rate cards
Standard (Variable), Deemed and Welcome rate card. For customers with complex meters, smart PAYG and prepayment meters (PDF)
Safeguard Assist rate cards
For customers with standard, E7 meters, smart PAYG and prepayment meters (PDF)
For customers with complex meters (including smart PAYG) (PDF)
We can help you take control – to use less and spend less
We’re here to help you become even more energy-efficient:
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Not got a smart meter yet? Book your smart meter installation today to better understand your energy usage
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Join our Energy Hub after installing your smart meter to monitor your energy usage and even lower your bills. Many customers have saved money, so sign up now!
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Check out our energy-saving tips. Some of these are easy to do and completely free
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Our ECO scheme provides free energy-saving measures to eligible customers with low income to improve their Energy Performance Certificate. Apply now
If you're struggling to pay your energy bills
The first and most important thing to do is tell us you can't pay your energy bills. The sooner you talk to us, the quicker we can help.
Call our debt helpline on 0333 009 6992(1). They're open Monday to Friday: 8 am-6 pm. Our team can ensure you get the right support for your needs and circumstances.
Helping our customers
We understand and share the concerns about the costs of energy bills, and we’re doing all we can to support customers, particularly those who are vulnerable. We’ve contacted over 100,000 of our most vulnerable customers to outline the support packages available.
We've also teamed up with Citizens Advice Plymouth so you can get free, independent energy advice. The team can help you manage debt and reduce your energy costs. Go to their website or call them on 0808 156 6666 (Monday to Thursday 9am-5pm or Friday 9am-4.30pm).
Other government support available for customers who need extra help
You may be eligible for certain grants and benefits if you:
- have reached state pension age
- have a disability
- have no income or a low income
- have missed payments to your energy supplier
Helping to keep out of debt
Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt directly out of your benefits over time.
Extra support through the Help for Households Support - See what support is available to help with the cost of living and save money.
What support is there for business customers?
The current Energy Bill Relief Scheme (EBRS) ended on 31 March. Visit our Energy Bill Relief Support info for further information. SME customers can work out their discount rates using our online calculator.
On 9 January, the government announced the new Energy Bills Discount Scheme (EBDS), which will run for 12 months, from 1 April 2023 to 31 March 2024. We've pulled all the info you need on this new scheme and will keep you updated.
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