What happens next?

After you've booked your smart meter appointment, here's what to expect:


If you’ve given us your mobile number or email address, we’ll send you a reminder before your installation appointment.


Our installer will replace your current meter or meters – it takes about an hour to do each one, and your power and gas will each need to be switched off for around 30 minutes.

Get smart

Once the installation is complete, the installer will show you how to use your new smart metering system. You're now ready to start using your smart meter. If you’ve chosen to have an in-home display, you can keep an eagle eye on your energy usage.


To check you’re happy with everything, we may contact you after the installation. You may also hear from an independent research company who, with your permission, will ask about your experience. If we have any smart metering updates, we’ll give you these too.

What to expect on the day of your smart meter installation

Watch our short video so you know what to expect when the installer arrives

Smart meter benefits

Your smart meter measures how much energy you’re using and sends us a reading every half hour, daily or monthly – depending on what you choose. Your in-home smart meter display will show you:

  • Your energy use and spend by the hour
  • Information on your current and past usage, over the last day, week, month or year
  • Information on your energy use, giving you an indication of part of your carbon footprint.

When the installation is complete, your installer will do a full demonstration of your new smart metering system, including explaining the smart meter display to you. They'll give you a helpful guide for your in-home smart meter display. Remember, it’s entirely up to you whether you have an in-home display and you can change your mind up to 12 months after installation.

Got a question about smart meters?

Smart Metering Installation Code of Practice

We follow a strict, Ofgem-approved code of practice to make sure you receive unbeatable service throughout the whole installation process.

More about smart meters

What are smart meters?

Smart facts, simply explained. Learn how smart meters work and why they’re replacing current meters.

Smart meter benefits

Why a smart meter is a clever choice. Find out exactly how a free smart meter will help you.

Getting the most from your smart meter

Smart ways to use your new meter – read our tips and tricks and get in the know about smart.

Get your free smart meter now – check availability in your area

Log into MyAccount or register

Start your smart journey now! Register here or:

Don't have your account info to hand?

That's fine, we'll send you an email on how to get your smart meter set up at a time that suits you. Or, you can call us on 0800 056 5897(1).

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