What happens next?
After you've booked your smart meter appointment, here's what to expect:
If you’ve given us your mobile number or email address, we’ll send you a reminder before your installation appointment.
Our installer will replace your current meter or meters – it takes about an hour to do each one, and your power and gas will each need to be switched off for around 30 minutes.
Once the installation is complete, the installer will show you how to use your new smart metering system. You're now ready to start using your smart meter. If you’ve chosen to have an in-home display, you can keep an eagle eye on your energy usage.
To check you’re happy with everything, we may contact you after the installation. You may also hear from an independent research company who, with your permission, will ask about your experience. If we have any smart metering updates, we’ll give you these too.
What to expect on the day of your smart meter installation
Smart meter benefits
Your smart meter measures how much energy you’re using and sends us a reading every half hour, daily or monthly – depending on what you choose. Your in-home smart meter display will show you:
- Your energy use and spend by the hour
- Information on your current and past usage, over the last day, week, month or year
- Information on your energy use, giving you an indication of part of your carbon footprint.
When the installation is complete, your installer will do a full demonstration of your new smart metering system, including explaining the smart meter display to you. They'll give you a helpful guide for your in-home smart meter display. Remember, it’s entirely up to you whether you have an in-home display and you can change your mind up to 12 months after installation.
Got a question about smart meters?
We follow a strict, Ofgem-approved code of practice to make sure you receive unbeatable service throughout the whole installation process.