With your display, you can see how much electricity and gas you’re using and what it costs in near real time. This means your electricity updates every 10 seconds and your gas updates every 30 minutes. Having this information at your fingertips means you can keep a closer eye on your consumption and take greater control over your household energy.

Before you start

There are a few practical things you need to be aware of before you use your display. They’ll help you get fully up and running safely.

Rechargeable batteries
Your display comes with three rechargeable batteries and these shouldn’t be replaced with any other battery types. When you first use the display, remember to remove the battery tab on the back of the display.
Connecting the power supply
Connect the power supply to your monitor. The dispaly will turn on automatically when you plug it into the mains.
Smart meter connection
Each time you turn the display on it will show [CONNECTING TO SMART METER]. This takes less than five minutes for your electricity; it may take up to one hour after the initial setup for the gas consumption to show on the screen.

Understanding your smart meter display

Below you’ll find details of all the main functions and descriptions of the main screen menus and displays. Alternatively you can download our PDF guide.


Quick Reference Guide

Understanding your display functions

Menu options
You can see the main menu from the home screen. Select it by touching the middle [MENU] button.

This exits the menu and returns you to the home screen.

This guides you through the main features of the monitor.

This displays your tariff unit price plus the standing charge.

Here you can access the advanced, PIN and installation sub-menus.

The advanced option is another menu, which gives you the ability to change settings on your display.

All alerts and messages are displayed here. You’ll see a

symbol on the upper screen that remains visible while you have unread messages.

Meter balance
This gives you an indication of the balance on your electricity and gas meters.

Monitor Lower Screen


This screen shows the total combined cost for the day. Press [MORE] to access other screens, including the menu.

So far

This screen shows the total consumption for both electricity and gas (where available) for the selected period.


This is a set of graphs showing consumption for electricity and gas separately. The total for the period is also shown. Press [UNITS] to cycle between electricity and gas.

Where to put your smart meter display

When choosing the best location for your smart meter display, it’s worth considering the following:

  • Keep your smart meter display clearly visible and readily accessible in somewhere like the kitchen, hallway or living room. It can be mounted on the supplied stand
  • If the message ‘connecting to smart meter’ is displayed more than one hour after turning it on, move it closer to the electricity/gas meter. If problems continue, call the smart team on 0800 015 8787
  • Don’t keep the smart meter display or power pack in direct sunlight

Safety Precautions

Follow these guidelines to make sure your monitor works properly and doesn’t get damaged.

  • Only use the power adapter supplied with this product. Always switch off power at the socket before attaching or removing the power jack from the monitor
  • Don’t use the smart meter display with a damaged power adaptor or lead
  • Don’t expose the smart meter display to moisture, chemicals or any other liquids
  • Clean the smart meter display using a soft dry cloth
  • Don’t open the display (There are no user serviceable parts inside.)
  • We’ll maintain your smart meter display for up to 12 months. If it’s faulty during this 12 month period, call us to arrange an appointment to replace it
  • Make sure you don’t dispose of the monitor within your other house waste and instead return it to EDF Energy, 255 Broadway, Bexleyheath, Kent, DA6 8ET