Smart meters are being installed in every home in Britain between now and 2020. We'll tell you when we plan to install yours.
- The UK government is overseeing the smart meter rollout and has put rules in place to protect the data collected from your meter
- As with a traditional meter, in order to service your account, we will hold some of your personal details on our systems.
Smart meters are able to record more information than current gas and electricity meters. In fact, they’re able to capture and store data about your energy use for every half hour.
Smart meters also enable us, as your energy supplier, to collect this information directly from the smart meter by means of remote connection (meaning that we’ll no longer need to request regular meter readings from you).
You can choose how much information you share with us and how regularly we’re able to take these remote meter reads:
- If you don't state a preference, we’ll collect your usage data from your smart meter on a monthly basis; but
- If you're happy for us to take these more regularly (for example, half-hourly) you can give us your consent to do so
- If you think half-hourly or daily reads are too frequent, you may inform us that you'd prefer we only take these reads every month
- You can change your preference at any time by calling us on 0800 015 8787(1)
- You can say whether or not you’re happy for us to share details about your energy use with other organisations. As an example, we may share your personal information with research agencies – who may contact you to see how you are getting on with your smart meter on our behalf
- You can choose whether or not we able to use your meter data to promote our products to you. For example, you provide consent for us to send you marketing about our new tariffs and other offers that could help you save energy and money based on your consumption patterns
- You can also choose which way you’d prefer to access information about your energy use, and decide how to maximise the benefits from it
- Don't forget, you can let us know if you change your mind about any of these preferences at any time.
- Our plans for the smart meter roll out
- Understanding and making use of your smart meter data, which could help you save energy and money
- How your data will be used, and who it could be shared with
- To make it clearer what choices you have and how you let us know your preferences.
For independent advice about your rights and choices about your personal information, contact the Information Commissioner’s Office or call them directly on 0303 123 1113.