The Energy Bills Support Scheme

We've pulled all the information together you'll need into one place. This will help you understand what the scheme is and how it will work

Energy Bill Support Scheme logo

What is the Energy Bills Support Scheme?

This £400 energy bills discount has been set up by the government to help households across Great Britain as energy bills continue to rise, due to increasing energy costs. 

The important stuff you need to know

  • All households across Great Britain will receive a £400 discount which will be paid in 6 instalments from October
  • The instalments will be paid out in various ways depending on how you pay for your energy
  • Customers are not expected to pay back the £400 discount
  • The first two discounts will be £66 followed by four payments of £67 from November until March 2023
  • You don't need to apply for the scheme. If you receive an email or text asking you to register your details or send your bank details to claim your discount, these won't be from us. protect yourselves from fraud - find out more in our guide
  • Your payments will automatically be paid so there is no need to call us. We'll contact you individually in September, giving you the detail on how you'll receive your discount payments


The Energy Bills Support Scheme is only one part of the cost of living funding the government are offering households. Find out more about other schemes you may be entitled to.

 

How will I receive my discount payments?

We'll be contacting our customers in September with the full details on how you'll receive your discount. Below is a high-level view of how your discount could be paid.

Payment methodHow you'll receive your energy discount
Direct Debit customersYou'll receive the Energy Bill discount automatically as a refund to your bank account following a Direct Debit payment. 
Cash/Cheque customersYour Energy Bill discount will automatically be applied as a credit to your energy account in the first week of each month. 
Smart Pay As You Go customersYou'll receive a credit on your energy account.
Prepayment customersYou'll receive a voucher.

What happens if I'm in debt?

You are still entitled to the £400 discount. This will be used to help you clear your debt. Again we'll contact you in September to give you more detail. We've pulled together this table to show at a high level how this will work.

Payment methodHow you'll receive your energy discount
On an instalment plan paying by Direct DebitYou'll receive the Energy Bill discount automatically as a refund to your bank account following a Direct Debit payment. This may be used to pay off any instalment plan payments due.
On an instalment plan paying by cash or chequeYou'll receive a credit on your energy account. This may be used to pay off any instalment plan payments due.
On an instalment plan paying by a prepayment meter or Smart Pay As You GoYou'll receive a credit on your energy account. This may be used to pay off any instalment plan payments due.

What happens if I move home or energy suppliers?

There will be a reconciliation each month between energy suppliers. If you switch energy suppliers or move home then you won't miss out it will just depend on who is supplying your energy at that time.

If you’re worried about paying for your energy

We appreciate this is a really difficult time. We have lots of ways we can help you if you're struggling to pay. Options include:

  • having a smart Pay As You Go meter installed can you manage your energy budget
  • paying less, more often - if you currently pay your bills quarterly why not consider monthly payments by going to MyAccount
  • extra support through our Priority Services, for those who need it
  • how to access independent advice and support - visit our help centre

 

What else is EDF doing to support our customers through this time?

We're doing more to deliver great customer service. Citizens Advice published its Customer Service rating in June. We're delighted to say we placed first, ahead of all other energy suppliers.

To help us to do even better for our customers during this difficult time we're;

  • increasing our customer service teams

  • investing more into our customer care training programme

 

Extra support at this time our commitment

We are also bringing forward £20 million to spend on energy efficiency measures for fuel poor households this year.

Our aim is to reach as many households as possible through the Energy Company Obligation. We'll deliver insulation and heating improvements to help cut energy costs for those who need it most. Find out if you're eligible and register your interest.

We understand these are very difficult times for our customers and that is why we announced that we're setting aside an additional £5 million on top of the £1.4 million we had already allocated to the Customer Support Fund in 2022. It means that in addition to £4 million of Warm Home Discount, we'll set aside a further £6.4m to support customers in need.

Find out what this means and how to access any of these services.

Government schemes and benefits

The Energy Bills Support Scheme. This £400 energy bills discount has been set up by the government to help households across Great Britain as energy bills continue to rise, due to increasing energy costs. 
 

You may be eligible for certain grants and benefits if you:

  • have reached state pension age
  • have a disability
  • have no income or a low income
  • have missed payments to your energy supplier


Extra help with energy costs during the winter months

Cold Weather payment
- Extra support for those who need it when the average temperature in your area you live is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November 2021 and 31 March 2022.

Winter Fuel payment -  If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is a one-off annual payment that gets made automatically if you're eligible. 

Helping to keep out of debt

Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt over time directly out of your benefits.

Extra support through the Household Support Fund - The government launched a £500m support fund in October 2021. Local councils were awarded extra funding to help customers through the winter. Anyone needing support should contact their local council who can help them access the fund. Read more about the funding and how it works.

 

Advice on what you can do at home to save energy

Read our tips on energy saving at home. Some of these are easy to do and completely free.

Other services that can help you manage your energy and save

Insulate your home and feel the difference

A typical house with no insulation will lose 33% of heat through walls and 25% through the roof(1).

Get insulation installed and save up to £1,060 per year on bills(2).

With energy bills rising - act now to help save you money this winter!

 

A smart meter can help you save

It's important now, more than ever, to stay in control of your energy. With a smart meter, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.

Smart benefits include:

  • Upgrade your meter at no extra cost
  • You're in control - you can see the cost of your energy
  • Receive more accurate bills
  • Get a better idea of where you use energy in your home with Energy Hub(3) 
  • If you use cards or keys, you can top up online

We're proud to offer our customers

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