Enjoy peace of mind knowing you're covered

We’ve teamed up with our trusted supplier Intana to offer our Total Protect package which combines all the benefits of Boiler, Heating and Emergency Protect

Key areas covered

  • Boiler, controls and central heating system, including an annual boiler service
  • Your home's plumbing and drainage system
  • Permanently installed electrical wiring, wall sockets and switches   
  • Dislodged roof tiles or any pest infestations in your home 
  • You being locked out of your home if your only available key has been stolen, lost or damaged or the lock to your main entry and exit door is not working
  • Up to £150 towards the cost of a hotel (if you can’t stay in your home for more than 24 hours)(1)
  • Up to £500 towards a new boiler if your old one can’t be repaired(2) 

For homeowners with boilers up to 11 years old

T&Cs apply 

Key areas not covered

  • Leaking gas feed pipes to the boiler
  • Repair or replacement of designer or cast iron radiators or radiators longer than 1.5 metres
  • Cost of replacing taps, seals or grouting, water tanks, radiators, water softeners or waste disposal units or the cost of repairing or replacing water supply pipes
  • Blocked, broken or leaking soil or waste pipes or tree root damage to sewers & pipes
  • Theft, vandalism or malicious damage not reported to the police
  • Flat glass, plastic, tarpaulin, felt or thatched roofs
  • Broken or damaged internal windows or doors or any replacement external windows or doors
  • Damage caused by or the removal of the pests or nests
  • Any claims made in the first 30 days of your policy

For full details of what is and isn't covered click here

T&Cs apply 

What it costs

£50 excess

£19.25 per month 

12 monthly instalments

(£231.00 per year)

£0 excess

£23.20 per month 

12 monthly instalments

(£278.40 per year)

What happens next

Click 'Get cover' on your chosen excess to sign up online or call Intana on 01444 442 878(3) 

Intana will contact you to arrange an appointment to inspect and service your boiler

An approved contractor will inspect and service your boiler to check it is in good working order and will tell you if any work is needed before cover can start

Full cover will start once the initial 30 day exclusion period has expired and you have had any necessary work completed

Current customers

If you're already covered by one of these policies and need to make a claim, please call Intana's 24 hour claims line on 01444 442 877.

Or if you've got any questions about your policy or would like to renew, call 01444 442 879(3) 

Are you in the market for landlord cover?

Did you know we have a range of landlord policies all brought to you by our trusted supplier Intana. 

 

Full T&Cs apply.

Prices are for domestic customers unless otherwise stated.

EDF Energy Protect is a range of insurance products provided by Intana across the mainland of England, Scotland, Wales and Northern Ireland, plus the Isle of Wight, the Isle of Man and the Channel Islands.

EDF Energy Protect is sold and administered by Collinson Insurance Services Ltd trading as Intana. The policies are underwritten by Great Lakes Insurance SE, UK Branch.

EDF Energy Customers Plc is an Appointed Representative of Collinson Insurance Services Limited (t/a Intana) which is authorised and regulated by the Financial Conduct Authority. Financial Services Register number 311883.

This information can be checked on the Financial Services Register.