Why choose Emergency Protect insurance?

  • Covers internal plumbing, wiring and pest problems
  • Security protection (against lost or faulty keys), drains and roofing
  • Expert support 24/7

Take no chances - protect your property

Emergency Protect safeguards your home's plumbing and wiring, and also provides protection against lost or damaged keys. It can secure your property after a break-in, or help if you lose a roof tile. And even protect you against common pest infestations. Plumbers and electricians from Intana are on call 24/7 in the event of an emergency.

Just £5.00 per month

  • Unlimited number of claims
  • Same price whether you pay monthly or annually
  • Labour and parts included
  • All parts supplied with a 12 month warranty
  • 24/7 Claims Helpline
  • Full T&Cs apply


What’s covered:

  • All emergencies protected by Wiring Protect and Plumbing Protect
  • You being locked out of your home if your only available key has been stolen, lost or damaged or the lock to your main entry and exit door is not working
  • Your home becoming unsecure because of a break-in or vandalism
  • Wasp nests, field or house mice, or brown rats; in your home
  • Up to £150 to cover the cost of a hotel if you can’t stay in your home for more than 24 hours
  • Roof tiles that are missing or need repositioning

What’s not covered:

  • Your home’s boiler, radiator, thermostat, controls or water tank 
  • Any theft, vandalism or malicious damage not reported to the Police
  • Any pests or nests in gardens, detached garages or outbuildings and any damage caused by, or the removal of the pests or nests
  • Any emergency or breakdown which happens within 30 days of you taking out this insurance for the first time

To see full details of exactly what is and isn’t included, please check the Policy documents.


Get the plumbing and wiring in your properties covered. Protect against your tenants losing their keys, problems with roofing and even common pest infestations. Care for your property and your tenants for just £8.05 per month.

Call Intana, on 01444 442 978 for further information.

  • Schedule payment plans to suit you
  • No hassle protection for your properties

Don’t lose your spark – protect your boiler

Keep your boiler, controls and thermostats protected for less than you'd expect, with Boiler Protect.

Service your boiler from only £80

Just need a boiler service? No problem – qualified Gas Safe engineers will carry out one-off boiler services and safety checks on demand. Call Intana on 01444 442 882. For landlords, a Gas Safety check and certificate are also available; but prices will be higher.

Prices are for domestic customers unless otherwise stated.

Lines are open from Monday to Friday 9am to 5pm. Landlines are charged at standard rates, other network operators' charges may vary.

EDF Energy Protect is sold and administered by Collinson Insurance Services Ltd trading as Intana. The policies are underwritten by Great Lakes Reinsurance (UK) SE which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202715.

EDF Energy Protect is a range of insurance products provided by Intana across the mainland of England, Scotland, Wales and Northern Ireland, plus the Isle of Wight.

EDF Energy Customers Plc is an Appointed Representative of Collinson Insurance Services Limited (t/a Intana) which is authorised and regulated by the Financial Conduct Authority. Financial Services Register number 311883.

This information can be checked on the Financial Services Register.

Character under licence from BeatBots LLC.