Q&A with Sacha Hawthorne

If you have any queries about Hinkley Point C, the Visitor Centre and the Hinkley Point Visits team are here to help. Sacha Hawthorne, Receptionist and Administrator, is your first port of call… 

Tell us more about your role. 

“I manage all public enquiries to the Visitor Centre and answer the calls to the Hinkley Point C enquiries line. I also coordinate the tours, visits and events at the Visitor Centre.” 

What are the challenges? 

“Handling multiple unexpected enquiries at the same time. Also, being unable to help someone with their enquiry. For example, if there is a concern about something that is not related to our work on the project. I always assist however I can though – it’s important to provide a calm and professional response.” 

What support can you provide to members of the community? 

“I can point them in the right direction if they have a query, and ensure they are heard. Local people tend to get in touch with us about suspected fly parking – they are aware that they can ring me directly or go through the enquiries line to report any vehicles they think are parked in unauthorised places.” 

What can you tell us about the Visitor Centre? 

“It makes for a great day out for everyone! There are touchscreen activities for children and it’s ideal for older people who want to reminisce about the former Hinkley Point A and B stations, too. It’s located in the beautiful Cannington Court, which is worth a visit itself.” 

And the tours? 

“Most comprise a short time exploring our Visitor Centre, a presentation about the power station, and then a site tour. Typically, guests arrive at our dedicated Park and Ride facility, and are then shuttled to the Visitor Centre where they have the opportunity to learn more about the project and engage with the interactive displays. Then there’s a coach tour of Hinkley Point C, which is a great way to see a lot of the construction site. As well as promoting the benefits of nuclear power, the tours reveal this massive project we are building, and most people are amazed at the scale and complexity of it. A lot of the locals like to see it being built and return every six months.” 

Fast Five

We asked Sacha what she receives the most queries about… 

• Tour bookings 
• Customer enquiries 
• Visitor Centre bookings 
• Jobs 
• Fly parking 

GET IN TOUCH 

Got a question for Sacha at the Visitor Centre? 

EMAIL: 

• hinkley-enquiries@edfenergy.com 
• hinkleypointtours@nnb-edfenergy.com 

ENQUIRIES: 0333 009 7070