EDF Customer Newsletter Credit Terms and Conditions

Customers will be selected at random from those who have opted in to receive marketing communications for the EDF Customer Newsletter free energy credit (“The Offer”). The following Terms and Conditions shall apply: 

1. Customers must meet the following criteria to qualify for the Offer (“Qualifying Customers”): 

a. The customer must have their domestic electricity supplied by EDF; 

b. The customer must be the registered holder of an active EDF electricity supply account; 

c. The customer must have received an email notifying them that EDF would like to apply an amount between £5 and £15 in credit to their account (the “Credit”); 

d. The customer must have requested the Credit using the online claim form; and 

e. The customer must have entered their first name and surname on the online claim form; and 

f. The customer must have correctly entered their account number on the online claim form. Any errors in the account number entry will mean the customer may not be eligible as EDF will be unable to locate the details and apply the Credit. 

2. The online claim form can be found in the email you received confirming you’re eligible to claim £10 off your bill.

3. The Credit will be credited to the customer’s live electricity account within 60 days of correctly completing the online claim form. The Credit will show as ‘Email Prize Draw’ on the Customers bill. 

4. The amount of Credit the Customer has been randomly selected to receive will be written in the email in which the Offer was sent. 

5. Customers will be able to request the application of the Credit during the dates specified in the email only. 

6. The Offer is not transferable, and no cash equivalent will be offered. 

7. EDF reserves the right to disqualify any Qualifying Customer which does not fully comply with these Terms and Conditions or if the Qualifying Customer’s conduct is contrary to the spirit or intention of the Offer. 

8. Only one Offer will be applied per Qualifying Customer. 

9. The Offer is available for up to 1250 Qualifying Customers claiming it during the availability period specified in the email containing the Offer. 

10. Only the registered account holder of the domestic electricity account with EDF may claim the Credit and only if they received an email informing them that they are eligible to claim the Credit through the online claim form. The Offer cannot be claimed by anyone other than the person who received such email. 

11. The Offer will automatically expire and the Credit cannot be claimed after the expiry of one month following the date of the email notifying the Qualifying Customer that EDF would like to apply a credit to their account. 

12. EDF reserves the right to extend, withdraw, amend, or replace the Offer with immediate effect. If this offer is withdrawn, amended, or replaced, EDF shall publish notice and/or the amended Terms and Conditions on its relevant customer-facing web page(s). 

13. EDF’s privacy policy shall apply to any data collected in connection with this Offer and can be found on our website at https://edfenergy.com/terms-conditions/privacy-cookie-policy.