EDF Customer Forum - Terms and Conditions

EDF Customer Forum - Terms and Conditions

‘We’ or ‘us’ or ‘our’ refers to EDF Energy Customers Limited, a company registered in England and Wales with company registered number 02228297 and whose registered office is at Nova North, 11 Bressenden Place, London, SW1E 5BY.

The Offer

  1. The offer is available to 500 Survey Panellists only and consists of one £10 bill credit (the “Offer”) available to each Survey Panellist once they have individually completed the Survey (“Survey”). The Offer will be automatically applied to the Survey Panellists supply account that they have with EDF within 35 days from the date that the Survey Panellist completes the Survey (“Offer Application Date”).
  2. By registering your interest in this Offer, you are agreeing to be bound by these terms and conditions (“you”).
  3. These terms and conditions are separate and supplemental to any other terms and conditions that you may have with EDF and will not affect the existing rights and obligations under those terms.

Eligibility

4. To be eligible for the Offer (“Eligible”), you must:

  • at all times comply with these terms and conditions;
  • be aged 18 or over;
  • reside in Great Britain (the Offer is not available in Northern Ireland);
  • be a residential customer of EDF; 
  • be the named account holder of the gas and electricity account that the Offer is to be credited to; and
  • meet all the Participation provisions at Clause 7 before the Offer Application Date. 

5. If at any point you are no longer Eligible prior to the Offer Application Date, you must immediately notify EDF and you will automatically no longer be entitled to the Offer.

6. EDF are under no obligation to award the Offer to any Survey Panellist who in its sole discretion becomes ineligible at any point prior to the Offer Application Date. 

Participation

7. To be Eligible for the Offer, you must also:   

7.1    become a survey panellist by following the sign-up journey in the email sent to you by EDF titled “Invitation to join EDF Customer Forum” (“Survey Panellist”) 

7.2    have a registered EDF supply account at the Offer Application Date; and

7.3    complete all the Survey questions in full and truthfully, before the deadline of the Survey as specified by EDF. 

8. Subject to Clauses 4 and 7, the Offer will automatically be applied by EDF to your gas and/or electricity supply account on the Offer Application Date and will be shown on your bill as “Customer Forum Reward". 

Selection

9. Offers will be awarded by EDF to the first 500 Survey Panellists and will be awarded on a first-come first-served basis in order of the Survey Panellists who have successfully completed the Survey by the deadline specified by EDF.

General

10. The Offer is available until the earlier of the 500 Offers having been awarded to Survey Panellists, or until EDF decides to close the Survey. 

11. A Survey Panellist is only entitled to one Offer. Multiple responses to the same Survey will be treated as one submission. 

12. A Survey Panellist is entitled to one Offer to be applied to their EDF supply account, irrespective if they receive gas and/or electricity. For the avoidance of doubt:

  • where a Survey Panellist completes the Survey and is supplied with gas and electricity by EDF, they are eligible to receive one £10 bill credit (£10 in total); or
  • where a Survey Panellist completes the Survey and is supplied with gas or electricity by EDF, they are eligible to receive one £10 bill credit (£10 in total). 

13. Any Offer awarded to the Survey Panellist by EDF cannot be redeemed, traded or received in any other format than a bill credit, and cannot be transferred to any other person or supply account. 

14. All transactions must be validated by EDF before Offers can be issued and we shall endeavour to apply the Offer within 35 days of confirming receipt of your first direct debit payment under the Survey. 

15. You can choose to cease being a Survey Panellist at any time by emailing unsubscribeforum@edfenergy.com. You will automatically be removed if you decide to switch supplier, and we close your supply account. If you chose to leave EDF before the Offer Application Date, you will no longer be Eligible for the Offer. 

16. Notwithstanding Clause 10, EDF reserves the right to end, extend, revoke, amend or replace all or part of the Offer and any of the terms and conditions contained herein, including but not limited to the applicable Surveys and number of Survey Panellists, or where it must comply with the decision of any relevant judicial or regulatory body, with immediate effect and shall not be held liable for doing so. The latest version of these terms will be available on EDFs website  www.edfenergy.com/edf-customer-forum-terms-and-conditions.

17. By registering your interest in this Offer, you warrant that all information submitted by you is true, current and complete. If any information you provide is found to be fraudulent or incorrectly completed or if EDF have reasonable grounds to believe that you have breached any of these terms and conditions, you will automatically no longer be Eligible and EDF may withdraw or reclaim any Offer that has been awarded to you. 

18. EDF are not liable to you for any loss you incur howsoever caused, including but not limited to any losses which arise from any technological or procedural omission, failure or error and/or any action, inaction or delay by EDF or any other third party or event beyond direct control to which EDF may rely upon to provide the Offer to you.  

19. You may be required to provide personal information as part of the Survey. Although you are under no obligation to provide this information, any incomplete Surveys will mean that you are not Eligible for the Offer. By registering your interest in this Offer and thereby accepting these terms and conditions, you acknowledge that have read and understood EDF’s privacy policy which shall apply to the processing of your personal data in connection with the Offer. 

20. Each of these terms shall be a separate provision applying and surviving even if for any reason one or other of the said provision is held inapplicable or unreasonable in any circumstances.

21. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or its subject matter or formation. 

22. If you have any queries with regards to the reward, please contact the customer services team via email enquiryforum@edfenergy.com. We will not respond to queries about non receipt of Offers unless an Offer has not been redeemed by the Offer Application Date.