Refill your Oil or LPG tank less often

Our partner PassivSystems work with Samsung approved installers to carry out the installation. A standard installation usually takes three days. If you have any specific needs, then our team will discuss these with you. And should you need any additional work, they'll confirm the cost of this before they start.

Our expert engineers have designed the installation process to minimise any disruption to your heating. So during a standard installation, we’ll probably only need to switch off your boiler for a few hours during the day. If we don’t complete the installation by the end of the day, we’ll turn your boiler back on before we leave, so you’re not without heating at night time.

You manage your heating controls through the PassivLiving portal or using the PassivLiving app on your phone – so you don’t even need to be at home to control your heating. You can create schedules for your heating and change the temperature or modify your settings.

The hybrid heating system can be installed in most homes and works with most heating systems. Find out if your home is suitable by submitting your details in our enquiry form. Bear in mind that if you live in a new build home, you might not be entitled to government paybacks. Visit our Renewable Heat Incentive page to find out more.

The air source heat pump needs to be in reasonable distance of your boiler, with recommendation of no more than 15m of pipework between the heat pump and your boiler to prevent heat loss which will impact the performance and efficiency of the heat pump. We will try and locate the heat pump outside near to an external facing wall closest to your boiler, but it will not be possible if this is near a bedroom window, opening doors or within 1m of your boundary wall. It will need to be on a hard stand and needs enough space around it to allow for a good flow of air. The heat pump cannot be installed in a shed. When we carry out a survey of your home, our team will advise on where best to locate the heat pump.

This works the same as any other renewable system that you have installed where you have an option to either pay the termination fee or the new homeowner will need to take over the contract – but we’ll help you sort this out (this process is known as the ‘transfer of assignment of right contract’).

You have the option to upgrade your heating to a full-electric heat pump solution, or enter into a new contract with us and to continue to use the advanced features of the smart controls.

If you choose not to sign a new contract, you’ll still own the heat pump, but you’ll only have access to basic functions within the smart controls.

All heating systems make some noise, but heat pumps can be quieter than traditional old boilers, which use oil or gas. An air-source heat pump can reach 40 to 60 decibels from one metre away, but it all depends on the type of pump and how it’s been installed at your home.

The tech team at PassivSystems – who work with Samsung to produce the hybrid air source heat pump – are on hand to talk through any technical questions you might have about how the system works or its installation. You can request a call back from them by filling in this form. 

You can raise your complaint with us by emailing us. We’re also an approved member of Renewable Energy Consumer Code (RECC), so you can contact them if we’re not able to help.