Hybrid Heat Pump - Upgrade Your Oil or LPG System

Q: Who do I contact if I have a complaint?

You can raise your complaint with us by emailing us . We’re also an approved member of Renewable Energy Consumer Code (RECC), so you can contact them if we’re not able to help.

Introductory offer: A sustainable hybrid heat pump worth £8,000 for just £399

hybrid air source heat pump installed at a house next to an exterior wall

Here's the great news: turn your existing Oil or LPG heating system into a hybrid heating system for a fraction of the cost and reduce your Oil or LPG boiler use for home heating by up to 80%(1)

You pay	You receive
£399 (inc VAT) install fee(2) £14.99 (inc VAT) monthly smart control fee (for seven years)(3)	£805 upfront + £115 per year for seven years Government MMSP (when you apply)
£1,658 total over seven years	£1,610 total over seven years

What's included

Fully installed, state-of-the-art, hybrid Samsung air source heat pump including installation and seven year equipment warranty worth £8,000
App-based smart heating controls to intelligently switch between your existing boiler and your new air source heat pump

Backed by the Renewable Energy Consumer Code

Installing a low-carbon hybrid air source heat pump helps you to reduce your dependency on your boiler. We've also joined with consumer bodies to protect you. Our offer and activities are monitored by the technical assurance agency, the Microgeneration Certification Scheme (MCS); and the consumer protection agency, the Renewable Energy Consumer Code (RECC).

Add maintenance cover for peace of mind

A maintenance contract can be set up for your hybrid heat pump for only £9.99 a month (inc VAT), so you can relax knowing your heat pump is covered and serviced annually to meet the criteria for the RHI obligation. We can talk you through the details.

100% renewable GoElectric tariff

Once your new system has been installed, we'll be in touch to discuss powering your hybrid heat pump with the cheap 100% renewable GoElectric tariff(4). Can't wait or have some questions? Talk to us today.

Learn more about the GoElectric tariff

Air source heat pump grant - why your heat pump only costs £399

The Renewable Heat Incentive (RHI) scheme allows EDF Energy to recover the cost of equipment and installing the hybrid heating system, minus the one-off charge of £399 (inc VAT).

Once the heat pump and smart controls have been installed, you'll need to assign your RHI grant payments to us. You'll also need to register the system for any other scheme requirements.

Find out more

Book a free survey

What is a hybrid heating system?

Hybrid heating adds an energy efficient air source heat pump (ASHP) to your existing heating system. Here's why it's worth getting a hybrid heating system:

Reduce your dependency on oil or LPG
Efficiently heat your home
Easy to install & you don't need to overhaul your entire heating system
Back up heat if your boiler stops working
Reduce your carbon emissions

How a Hybrid Air Source Heat Pump Works
video transcript

The experience from start to finish of getting the new system was very smooth. System is extremely efficient, easy to use and will be showing significant savings from our LPG bottles. I definitely recommend others to consider taking up the offer.

Simon, Exeter

What's an air source heat pump?

Air source heat pumps extract heat from the outside air around your home – just like a fridge removes heat from inside itself. This heat is concentrated to a higher temperature by the heat pump and then delivered to your heating system.

The good news is that hybrid air source heat pumps work with your existing oil or LPG boiler. So you don’t have to overhaul your entire heating system.

Reduce the cost of your oil or LPG heating system

A recent government report shows that a hybrid air source heat pump can reduce your boiler usage by up to 80%(1)

That's why we're working with PassivSystems – experts in smart low-carbon home energy services. EDF's hybrid heating solution makes it simple and affordable to reduce dependency on your oil or LPG heating system.

We've created this simple calculator to see your potential savings - you'll get a more accurate view of savings once we have carried out the survey on your home.

Is my home suitable for air source heat pump installation?

Yes, if you:

Heat your home using oil, or LPG
Own your home and have some outdoor space
Have a home internet connection
Have a working and serviceable existing heating system
Have loft insulation that's a depth of at least 150mm
Meet the scheme criteria (our team will talk you through this)

Book a free survey

Getting your hybrid heating system

1. Register your interest

Complete our online form and an expert at PassivSystems will call you back

2. Call-back from our team

If you have the following info to hand it will be really helpful

How much you pay for your fuel
How many litres of oil or LPG do you use a year
What is your annual fuel bill

3. Home survey & proposal

A surveyor will visit your home for a no-obligation survey to assess suitability. You'll receive a free Energy Performance Certificate (EPC), and an offer pack if your house is deemed suitable.

4. Installation & registration

An expert installer will install the hybrid heat pump and smart controls – they'll also show you how to use the smart controls. You’ll have to register the system on the government portal for us to receive the government subsidy.

If you’re interested in hybrid heating, or just need to find out more about it, fill out the contact form and one of our experts at PassivSystems will be in touch to discuss your options.

Get us to call you

Call us: 0330 135 9099 (Mon-Fri 8:30 to 6pm)
Email us: edfenergyfutureheat@passivsystems.com

Your questions answered

Who installs my hybrid air source heat pump?

Our partner PassivSystems work with Samsung approved installers to carry out the installation. A standard installation usually takes three days. If you have any specific needs, then our team will discuss these with you. And should you need any additional work, they'll confirm the cost of this before they start.

Will I be without heat during the installation?

Our expert engineers have designed the installation process to minimise any disruption to your heating. So during a standard installation, we’ll probably only need to switch off your boiler for a few hours during the day. If we don’t complete the installation by the end of the day, we’ll turn your boiler back on before we leave, so you’re not without heating at night time.

How do I control my heating?

You manage your heating controls through the PassivLiving portal or using the PassivLiving app on your phone – so you don’t even need to be at home to control your heating. You can create schedules for your heating and change the temperature or modify your settings.

Are there any restrictions on the types of homes that can have a hybrid air source heat pump?

The hybrid heating system can be installed in most homes and works with most heating systems. Find out if your home is suitable by submitting your details in our enquiry form. Bear in mind that if you live in a new build home, you might not be entitled to government paybacks. Visit our Renewable Heat Incentive page to find out more.

The air source heat pump needs to be in reasonable distance of your boiler, with recommendation of no more than 15m of pipework between the heat pump and your boiler to prevent heat loss which will impact the performance and efficiency of the heat pump. We will try and locate the heat pump outside near to an external facing wall closest to your boiler, but it will not be possible if this is near a bedroom window, opening doors or within 1m of your boundary wall. It will need to be on a hard stand and needs enough space around it to allow for a good flow of air. The heat pump cannot be installed in a shed. When we carry out a survey of your home, our team will advise on where best to locate the heat pump.

What happens if I move home?

This works the same as any other renewable system that you have installed where you have an option to either pay the termination fee or the new homeowner will need to take over the contract – but we’ll help you sort this out (this process is known as the ‘transfer of assignment of right contract’).

What happens at the end of the contract?

You have the option to upgrade your heating to a full-electric heat pump solution, or enter into a new contract with us and to continue to use the advanced features of the smart controls.

If you choose not to sign a new contract, you’ll still own the heat pump, but you’ll only have access to basic functions within the smart controls.

Are air source heat pumps noisy?

All heating systems make some noise, but heat pumps can be quieter than traditional old boilers, which use oil or gas. An air-source heat pump can reach 40 to 60 decibels from one metre away, but it all depends on the type of pump and how it’s been installed at your home.

Who can I talk to if I have a technical question?

The tech team at PassivSystems – who work with Samsung to produce the hybrid air source heat pump – are on hand to talk through any technical questions you might have about how the system works or its installation. You can request a call back from them by filling in this form.

Who do I contact if I have a complaint?

You can raise your complaint with us by emailing us. We’re also an approved member of Renewable Energy Consumer Code (RECC), so you can contact them if we’re not able to help.

Notes

This is based on a UK government report (a hybrid heat pump can be designed and operated to reduce your oil boiler usage for space heating by up to 80%). Our Microgeneration Certification Scheme-approved installer will provide you with a more accurate eligibility and savings assessment after carrying out the no obligation survey. Actual performance can vary and will be influenced by a range of factors, such as: your house type, boiler efficiency, fuel prices, external weather and your heat requirements.
Subject to changes in the Renewable Heat Incentive obligation. We may give you a quote for any additional work identified during site visits.
Price excludes the costs of any changes to your existing heating system, electric wiring, and maintenance of your existing heating system. We can provide you with a quote for any additional work identified during site visits. Cancellation charges apply and are subject to EDF recovering costs for equipment and installation.
The cost is dependent on EDF Energy getting a Renewable Heat Incentive subsidy under the Assignment of Rights scheme over 7 years to pay for the equipment and installation. Termination fees will apply.
To ensure that we can provide you with renewable electricity, we match 100% of your electricity consumption with UK sourced Renewables Energy Guarantees of Origin (REGOs) certificates, which are issued by the UK energy regulator OFGEM. Other suppliers as part of their tariffs include in the price of their tariffs the funding of other carbon reducing initiatives such as tree planting.
Whilst our Electric Vehicle Tariff doesn’t directly fund or offer any additional environmental benefits beyond being sourced from renewable generators, EDF Energy is the largest producer of low carbon energy in the UK and as part of the EDF Group is one of the largest generators of renewable electricity in Europe.

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