We realise it's an unsettling time, but you'll find lots of support and information here
Update 1 April 2022
Good news - we have now created accounts for all customers that did not join EDF who are owed a credit balance as shown on their final closing account statement from Utility Point. We are currently issuing these credit refunds via cheques in the post, this will take some time - please bear with us - there's nothing you need to do.
The vast majority of customers have now received a final closing account statement from Utility Point, here’s what you need to know about your balance:
Update 1 March 2022
Great news over 235,000 customers have now received their Utility Point Closing account statement. If you haven't yet received it, please don’t worry, there's nothing for you to do. We're working hard to get the remaining customers their final closing account statement.
I have received my Utility Point Closing account statement and I am owed a credit, how and will I receive this?
I have received my Utility Point Closing account statement and I have a balance to settle, how do I pay this back?
Update 26 January 2022
Great news! Over 200,000 customers are now in receipt of their final closing account statements and we're working hard to get any credit balances to you.
Please note EDF will not receive copies of your previous Utility Point bills, so if you'd like a copy, please log into your Utility Point account and download copies for your records.
If you’ve received your final closing account statement and EDF is your supplier, then the balance on your statement will be transferred over to your EDF account. Please don’t worry if you do not see this on your EDF account yet, we’re working hard to get all accounts updated but this may take a few weeks.
If you left to join another supplier (either before or after 18th September 2021) and have received your final closing account statement, any monies owed will be refunded to you via cheque. This will take some time, so please bear with us - there is nothing you need to do.
Final closing account statements continue to be issued by Utility Point in Administration each day, so if you've not received yours yet please do not worry. You'll receive your statement either by email (where you'll be directed to download a copy of your final closing account statement on Utility Point's online portal) or via post. We're working hard to get the remaining statements issued, please bear with us as this may take some time.
Update 20 January 2022
We continue to make great progress with generating final closing account statements, with over 200,000 customers now in receipt of their final closing account statements.
If you’ve received your final closing account statement and EDF is your supplier, then the balance on your statement will be transferred over to your EDF account. Please don’t worry if you do not see this on your EDF account yet, we’re working hard to get all accounts updated but this may take a few weeks.
If you left to join another supplier (either before or after 18th September 2021) and have received your final closing account statement, any monies owed will be refunded to you via cheque. This will take some time, so please bear with us - there is nothing you need to do.
Final closing account statements continue to be issued by Utility Point in Administration each day, so if you've not received yours yet please do not worry. You'll receive your statement either by email (where you'll be directed to download a copy of your final closing account statement on Utility Point's online portal) or via post. We're working hard to get the remaining statements issued, please bear with us as this may take some time.
Please note EDF will not receive copies of your previous Utility Point bills, so if you'd like a copy, please log into your Utility Point account and download copies for your records.
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00 am and 5.30 pm.
Update 12 January 2022
Great news – we've now generated final closing account statements for over 150,000 Utility Point customers. We're working hard to complete this process working closely with Utility Point in Administration to generate your final closing account statements – this will take some time so please bear with us. There is nothing for you to do right now.
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00 am and 5.30 pm.
Update 5 January 2022
We wish you all a Happy New Year.
Great news – we've now generated final closing account statements for over 130,000 Utility Point customers. We're working hard to complete this process working closely with Utility Point in Administration to generate your final closing account statements – this will take some time so please bear with us. There is nothing for you to do right now.
Update 14 December 2021
We've commenced generating final closing account statements for former Utility Point customers — this will take some time so please bear with us, whilst we work with Utility Point in Administration to generate these statements. There's nothing you need to do right now.
Once your final closing account statement has been generated this will be issued by Utility Point in Administration either via email (where you'll be directed to download a copy of your final closing account statement on Utility Point's online portal) or via post.
EDF will transfer the balance that's on your final closing statement across to EDF
If you decide to stay with EDF, which we hope you do. We'll add the balance to your current EDF account
If you've decided to join another supplier after 18 September — we'll still transfer your balance across to us. If you're in credit we'll issue you a cheque for the credit amount shown on your final closing account statement
If you chose to leave Utility Point before the Supplier of Last Resort process started i.e. before 18 September — if your final closing account statement shows you're in credit, we'll transfer the balance across to us and issue you a cheque for the credit amount shown on your final closing account statement
Please note EDF will not receive copies of your previous Utility Point bills, so if you'd like a copy, please log into your Utility Point account and download copies for your records.
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 5.30pm.
Update 13 December 2021
Please note:
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 5.30pm.
Update 7 December 2021
The majority of former Utility Point customers have now commenced their migration.
Please note below some key information:
EDF will not receive copies of your previous Utility Point bills, so if you'd like a copy, please log in to your Utility Point account and download copies for your records.
Direct Debit customers
If you didn't cancel your Direct Debit then we'll set you up as a Direct Debit customer. We'll send you a Direct Debit confirmation letter for each fuel.
Please review the Direct Debit confirmation letter as this will have the amounts you'll be paying and the date the Direct Debit will be taken from your account each month. If you've received your Direct Debit confirmation letter you can check the amount you're paying by logging into your online account using your MyAccount login.
Utility Point account final closing account statement
We're currently working with Utility Point in Administration to generate a final closing account statement for your Utility Point account to be sent to you. EDF will transfer the balance across and if you're still with us we'll add it to your EDF account. If you chose to move to another supplier and your final statement balance shows you're in credit we'll refund by cheque. We'll keep you informed on this - there is nothing you need to do.
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 5.30pm.
Update 2 December 2021
Over 99% of former Utility Point customer accounts have started their transfer to EDF.
EDF will not receive copies of your previous Utility Point bills, so if you'd like a copy, please log in to your Utility Point account and download copies for your records.
Direct Debit customers
If you didn't cancel your Direct Debit then we'll set you up as a Direct Debit customer. We'll send you a Direct Debit confirmation letter for each fuel.
Please review the Direct Debit confirmation letter as this will have the amounts you'll be paying and the date the Direct Debit will be taken from your account each month. If you've received your Direct Debit confirmation letter you can check the amount you're paying by logging into your online account using your MyAccount login.
Utility Point account final closing account statement
We're currently working with Utility Point in Administration to generate a final closing account statement for your Utility Point account to be sent to you. EDF will transfer the balance across and if you're still with us we'll add it to your EDF account. If you chose to move to another supplier and your final statement balance shows you're in credit we'll refund by cheque. We'll keep you informed on this - there is nothing you need to do.
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 5.30pm.
Update 24 November 2021
Over 90% of former Utility Point customer accounts have started their transfer to EDF.
EDF will not receive copies of your previous Utility Point bills, so if you'd like a copy, please log in to your Utility Point account and download copies for your records.
Direct Debit customers
If you didn't cancel your Direct Debit then we'll set you up as a Direct Debit customer. We'll send you a Direct Debit confirmation letter for each fuel.
Please review the Direct Debit confirmation letter as this will have the amounts you'll be paying and the date the Direct Debit will be taken from your account each month. If you've received your Direct Debit confirmation letter you can check the amount you're paying by logging into your MyAccount login.
Utility Point account final closing account statement
We're currently working with Utility Point in Administration to generate a final closing account statement for your Utility Point account to be sent to you. EDF will transfer the balance across and if you're still with us we'll add it to your EDF account. If you chose to move to another supplier and your final statement balance shows you're in credit we'll refund by cheque. We'll keep you informed on this - there is nothing you need to do.
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 5.30pm.
Update 19 November 2021
We're well over 75% of the way through transferring customers to EDF
318,000 Utility Point accounts have started their transfer to EDF
EDF will not receive copies of your previous Utility Point bills, so if you would like a copy, please log in to your Utility Point account and download copies for your records.
We're working hard to get the remaining set up – so bear with us
Once you're set up with us, you'll receive your welcome letter which will include your EDF account number
You’ll also receive details on how to set up your EDF online account
If you did not cancel your direct debit, we’ll set this up for you. We’ll confirm in writing your Direct Debit amount, payment date and bank details
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 6.30pm.
Update 16 November 2021
Transfer of customers to EDF is well underway. Nearly 220,000 Utility Point accounts have started their transfer to EDF. We're working hard to get you over as soon as possible. The great news is we're over halfway through these transfers now.
Once you're set up with us, you'll receive your welcome letter which will include your EDF account number
You’ll also receive details on how to set up your EDF online account
If you did not cancel your direct debit, we’ll set this up for you. We’ll confirm in writing your Direct Debit amount, payment date and bank details
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 5.30pm.
Update 11 November 2021
Transfer of customers to EDF is well underway. Nearly 170,000 Utility Point accounts have started their transfer to EDF. We're working hard to get you over as soon as possible.
Once you're set up with us, you'll receive your welcome letter which will include your EDF account number
You’ll also receive details on how to set up your EDF online account
If you did not cancel your direct debit, we’ll set this up for you. We’ll confirm in writing your Direct Debit amount, payment date and bank details
Update 5 November 2021
We're continuing to transfer customers over to EDF. 18% of Utility Point customers have started their transfer journey to EDF.
Transfer of customers to EDF is underway. However, there are approximately 220,000 former Utility Point customers to set up on our system so bear with us and we'll keep you informed.
Once you're set up with us, you'll receive your welcome letter which will include your EDF account number
You’ll also receive details on how to set up your EDF online account
If you did not cancel your direct debit, we’ll set this up for you. We’ll confirm in writing your Direct Debit amount, payment date and bank details
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 5.30pm.
We'd like to reassure you of a couple of things:
Your energy supply continues as normal
You'll be on EDF's Welcome Variable tariff. The prices are matched to our Standard (Variable) tariff which means your prices will be protected through this winter
When it's time we’ll work with Utility Point in Administration to generate your Utility Point final closing account statement – any credit balances are protected by Ofgem and EDF will honour these. Any money owed to you will be refunded by us. It will take some time so please bear with us – this includes any customer who chose another supplier before we set you up on EDF systems
Your Direct Debit will move over to us so please don't cancel your payments. If you do, you'll be set up as a cash/cheque customer and end up paying more
Update 2 November 2021
Great news. Transferring Utility Point customers over to EDF is well underway - 10% of customers have already started.
Once you're set-up, you'll receive your welcome letter which will include your EDF account number
You’ll also receive details on how to set up your EDF online account
There are approximately 220,000 former Utility Point customers to set up on our system and we're working hard on a daily basis to set up accounts. So bear with us and we'll keep you informed.
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. You can call them on 0345 557 7878, Monday to Friday, between 9.00am and 5.30pm.
We'd like to reassure you of a couple of things:
Your energy supply will continue as normal
You'll be on EDF's Welcome Variable tariff. The prices are matched to our Standard (Variable) tariff which means your prices will be protected through this winter
When it's time we’ll work with Utility Point in Administration to generate your Utility Point final closing account statement – any credit balances are protected by Ofgem and EDF will honour these. Any money owed to you will be refunded by us. It will take some time so please bear with us
Your Direct Debit will move over to us so please don't cancel your payments. If you do, you'll be set up as a cash/cheque customer and end up paying more
Update 26 October 2021
All former Utility Point customers should now be in receipt of information about your tariff and prices. You'll be on EDF's Welcome Variable tariff. The prices are matched to our Standard (Variable) tariff which means your prices will be protected through the winter.
Utility Point in Administration’s phone lines are now open so you can speak to them about your Utility Point account. The team are ready to take your calls from 21 October. You can call them on 0345 557 7878, Monday to Friday, between 9.30am and 5.30pm.
We also want to reassure you that we're on the case to set you up in our systems, working with Utility Point and their Administrator, A&M, as quickly and seamlessly as possible. Once you're set-up, you'll receive your welcome letter which will include your EDF account number. Thanks for your continuing patience. Please bear with us as some of these processes take time.
We'd like to reassure you of a couple of things:
Your energy supply will continue as normal
If you have a credit balance with Utility Point, you'll get a closing balance. Any credit you have is protected by Ofgem and this process. Any money owed to you will be refunded by us. It will take some time so please bear with us
Your Direct Debit will move over to us so please don't cancel your payments. If you do, you'll be set up as a cash/cheque customer and end up paying more
Update 21 October 2021
We're in the process of sending all former Utility Point customers information about your tariff and prices. We also want to reassure you that we're on the case to set you up in our systems, working with Utility Point and their Administrator, A&M, as quickly and seamlessly as possible. Once you're set up, you'll receive your welcome letter which will include your EDF account number.
You'll be on EDF's Welcome Variable tariff. The prices are matched to our Standard (Variable) tariff which means your prices will be protected through the winter.
We've worked with Utility Point to re-open the phone lines so you can speak to them about your Utility Point account. The team are ready to take your calls from 21 October. Call them on 0345 557 7878, Monday to Friday, between 9.30am and 5.30pm. Thanks for your continuing patience. Please bear with us as some of these processes take time.
Update 18 October 2021
We've now received customer account data from Utility Point. We're assessing this data to make sure it includes all the information we need to set up each customer correctly from the start. This includes setting up your Direct Debit payments. Please don't cancel your Direct Debit payments as they'll transfer over to us when we set up your EDF account. If you do cancel them it means that you'll become a cash/cheque customer and likely pay more for your energy.
We'll soon be in a position to start transferring Utility Point onto our systems – this will happen in batches, so bear with us. Don't worry if you haven't heard anything, there's lots of work happening in the background.
Remember your energy supply is uninterrupted and your credit balances are protected by Ofgem and honoured by us.
We're doing all we can to help you through this process.
Update 11 October 2021
We've made great progress with A&M, Utility Point's Administrator. Thanks for your continued patience and we'll soon have another update for you.
Update 4 October 2021
We're busy working with Utility Point and their Administrator. Currently, we don't have access to all the customer data. We're collaborating with them to get to a place where we can start the transfer process.
We'll keep you updated on progress but for now, there is nothing for you to do. Your energy supply remains uninterrupted and any credit balance on your account is protected by Ofgem and will be honoured by us.
What we need you to do:
Please continue to bear with us, and we'll keep you updated on what's happening. We're working hard to make this process as easy for you as possible
Don't cancel your Direct Debit payments as they'll transfer over to us when we set up your EDF account. If you do cancel them it means that you'll become a cash/cheque customer and pay more for your energy
Update 27 September 2021
Discussions with Utility Point and their Administrator, A&M, continue.
We've listened to Utility Point customer queries and updated our website FAQs. Hopefully, we're answering all your questions online.
Update 22 September
Alvarez & Marsal (A&M) have been appointed as the Administrator for Utility Point. This means we can start discussions with them and Utility Point on the next steps. Over the next few weeks, we'll be agreeing on the processes and data required to set up your accounts onto our systems. We'll keep you updated on the progress.
We don't have access to Utility Point customer data currently so we can't help with some of the account queries you may have right now – please bear with us.
We want to reassure you of a couple of things;
Your energy supply will continue as normal
If you have a credit balance with Utility Point, you'll get a closing balance. Any credit you have is protected by Ofgem and this process. Any money owed to you will be refunded by us. It will take some time so please bear with us
Your Direct Debit will move over to us so please don't cancel your payments. If you do, you'll be set up as a cash/cheque customer and end up paying more
If you can't find the information you need on this FAQ page, text us on 07481 341 928 or WhatsApp us on 07480 802 942. Or you can call us on 0333 009 7120 (our lines are open Monday to Friday, between 9am and 5pm).
Update 20 September 2021
You should have received a letter or email from EDF to outline what's happening next which is:
We'll work with Utility Point and their Administrator to make sure the transfer over to EDF runs as smoothly as possible. Once you're set up in our systems you'll receive your welcome information which will include your account number (so you can set up your online account), tariff information, details on how to set up an online account as well as our terms and conditions.
Please remember, your Direct Debit will just move over to us so please don't cancel it. If you do, you'll be set up as a cash/cheque customer and end up paying more.
If you think your Utility Point account is in credit, you'll get a closing statement from Utility Point to show your final balance. If you're owed money it'll be credited to your new EDF account. If you're waiting for a refund from Utility Point as you've already left them, then we'll issue this. This will take some time to work out so please bear with us.
Update 18 September 2021
Ofgem, the energy regulator appointed EDF to take over the energy supply for Utility Point customers. We've started supplying your energy from today so please don't worry, you won't be left without heating or power.
We've prepared answers to the questions we think you'll have below. We want to help you through this time so you know what to expect and we hope it covers the key questions you have. We don't have your account information so can't help with specific queries you have related to your account.
Your energy prices will be matched to our Standard (Variable) prices which means your prices will be protected through the winter.
If you have an emergency where you have no supply or are at risk of going off supply, please contact us on 0333 009 7120.
Update 14 September 2021
Utility Point ceased trading.
The energy industry’s regulator Ofgem chose us to supply your energy and we’re delighted to welcome you to EDF.
It’ll take some time for Utility Point to send over your details and for us to transfer you onto EDF systems. Once your migration journey starts, we’ll send your welcome information which will contain your EDF account number, tariff details, terms and conditions and how to set up your online account.
Here's some more information about joining EDF. If you need to contact us, once you've checked our FAQs, the simplest and easiest way to do this is via SMS on 07481 341 928(1) or WhatsApp on 07480 802 942(1). You can also call us on 0333 009 7120(2). Our team is ready to help Monday to Friday from 9am to 5pm and Saturday 8am to 2pm.
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Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
UK Fuel Mix disclosure information, published by Government Department BEIS, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation.
The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators.
The below table summarises zero-carbon generation by company demonstrating EDF generating 32.4%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database.
ZERO-CARBON GENERATION SUMMARY BY COMPANY | 2020 | 2020 | |
Supplier name | zero-carbon | GWh of zero-carbon electricity generation | % of overall zero-carbon electricity generation |
EDF | zero-carbon | 37,968 | 32.4% |
CENTRICA | zero-carbon | 9,101 | 7.8% |
RWE | zero-carbon | 5,060 | 4.3% |
E.on | zero-carbon | 2,195 | 1.9% |
SSE | zero-carbon | 5,424 | 4.6% |
ScottishPower | zero-carbon | 4,364 | 3.7% |
Drax | zero-carbon | - | - |
Orsted | zero-carbon | 9,523 | 8.1% |
EPH | zero-carbon | - | - |
Equinor | zero-carbon | 1,182 | 1.0% |
Vattenfall | zero-carbon | 1,783 | 1.5% |
Fred Olsen Renewables | zero-carbon | 1,100 | 0.9% |
Macquarie | zero-carbon | 3,504 | 3.0% |
Ventient Energy | zero-carbon | 562 | 0.5% |
Statkraft | zero-carbon | 370 | 0.3% |
Eneco | zero-carbon | 316 | 0.3% |
Falck Renewables | zero-carbon | 251 | 0.2% |
RES | zero-carbon | 320 | 0.3% |
SGRE | zero-carbon | 245 | 0.2% |
Greencoat | zero-carbon | 318 | 0.3% |
Community Windpower | zero-carbon | 329 | 0.3% |
OTHER | zero-carbon | 33,243 | 28.4% |
TOTAL | zero-carbon | 118,805 | 100% |
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