Your energy resource centre
Welcome to your TEC energy centre
Save this page to your favourites - it's your energy centre to find everything you need to manage your account.
Are you being asked to do more with less? You're not alone. But don't worry we're here to help.
On this page you'll find guides and updates to help you manage your account and keep ahead of the game in the energy market.
Useful links
| Key contacts | Managing your account |
|---|---|
- TEC | - Submit a PCA form |
| Billing and payments | Industry news and information |
|---|---|
- Targeted Charging Review (TCR) FAQs - April 2021 |
Changes to your kVA | |
|---|---|
To change your kVA (either increase or decrease) you need to contact your DNO. Information about how to do this and what information to send can be found here. |
How to pay your EDF bills guide
TEC Framework Support Pack
We’re delighted to welcome you as a customer to EDF through the TEC Framework. This guide has been put together to help answer any questions you may have about your account and to make sure you can easily access all the information you need.
Managing your account and key contacts
Handy MyBusiness Video Guides
Click on the links below to watch the videos:
Public Sector Decarbonisation Scheme webinar
We recently held an exclusive webinar for TEC members on the Public Sector Decarbonisation Scheme. The webinar was led by Stuart Bowman from Dalkia, previously Breathe. If you didn't get the chance to join us, or want to remind yourself of all the topics covered, you can re-watch it here.
Energy Efficiency Guides
Energy Efficiency Guides (Welsh)
University and Colleges
Offices
Useful contacts
Pete Darke
Senior Relationship Manager
If you would like to discuss anything regarding the contract you are on, adding additional value or to request a service review meeting then please contact Pete on
email - Peter.Darke@edfenergy.com
tel - 07875 110 116
Paula Ponting (TEC)
Scott Collins
Service Development Manager
If your enquiry is relating to a service escalation or to request a service review meeting then please contact Scott on
email - Scott.Collins@edfenergy.com
tel - 07384 530 114
General Enquiries
If your enquiry is regarding your invoices, payments, metering appointments or any other service related activity, then please contact your dedicated customer services team.
MyBusiness query - www.edfenergy.com/MyBusiness
email - tecaccountservices@edfenergy.com
tel - 0845 301 3500
Power Emergencies
To report energy theft (stayenergysafe reporting line): 0800 023 2777 or report online via stayenergysafe.co.uk
Gas emergencies - call 0800 111 999 (24 hr free emergency line)
See full details page for Electricity Emergencies and Distribution Network Operators (DNOs)
Latest updates and guides
TalkPower Webinars
Not much in life is certain, except perhaps change. The UK's energy landscape is changing as we face up to the challenges of a low carbon economy. To stay ahead and help your customers make the right decisions, having the correct information is key.
That's where EDF Energy's Talk Power team can help. We provide expert analysis on the big issues facing British business. Join one of our regional Talk Power live events for in-depth analysis and debate. Or catch-up from your desk with our webinars and blogs.
Next Webinars
Power Market updates (Quarter 2)
Thursday 23 May, 2 pm
Monitor Report - NECs Explained (issue 2)
Thursday 13 June, 11 am
Power Market updates (Quarter 3)
Thursday 22 August, 10 am
Monitor Report - NECs Explained (issue 3)
Thursday 12 September, 3 pm
Power Market updates (Quarter 4)
Thursday 21 November, 3 pm
Monitor Report - NECs Explained (issue 4)
Thursday 12 December, 10 am
Latest Newsletter
At EDF, we know how quickly the industry can change and how important it is to stay informed. Our latest newsletter covers important updates for our network of large business customers to keep you in the know.
Click here to read your latest TalkPower newsletter.
Targeted Charging Review (TCR) - getting to grips
Big changes have been announced to the way businesses are charged for the cost of maintaining the UK electricity network. To help you make sense of them, Binoy Dharsi, one of Corporate Policy and Regulation experts here at EDF, breaks down the changes and what they could mean for you.
Your Net Zero Journey
We're Britain's biggest generator of Zero Carbon Electricity
As a TEC customer - as standard you’re supplied on our Zero Carbon for Business product (backed by Nuclear Generation) at no extra cost. We also offer a range of renewable supply choices, allowing you to pick the right option for your organisation and help to support renewable generation.
Simplify and enhance energy monitoring through EDF's end-to-end Metering Solutions
- Meter financing, installation and maintenance
- Half-hourly and AMR metering
- Optimise metering strategy
- Tailored submetering
- Portfolio management and reporting
Developing new Renewable Generation
- Generate your own energy with solar PV
- Reduce costs and increase resilience
- Financing, installation, operation and maintenance
Power Purchase Agreements (PPAs) suitable for any generation source
- Working with partners and generators of all sizes
- Wide range of contract structures to suit your requirements
Market-leading solutions to support your transition to e-mobility
- Electric Vehicle (EV) charging options to meet your organisation's needs
- Consultation, feasibility, installation, maintenance and supply
Smart Metering
We're now able to offer smart metering to our non-half hourly, profile class 1-4 business customers.
To request a smart meter, please email our team at EBSSmartMeterBookings@edfenergy.com or fill out our quick form and we'll be in touch.
Alternatively, you can scan the QR code below.
A University’s road to Net Zero
The TEC Framework provides a bridge between organisations looking to implement sustainable energy solutions - and energy providers like EDF, who bring renewable energy expertise and innovation.
Read our latest case study showcasing how the University of Wales Trinity Saint David, with the help from The Energy Consortium (Education & Energy) and EDF unlocked their renewable energy potential.
Getting Smart at the University of Plymouth
The smart meter revolution is well and truly under way across the residential and small business properties, but is relatively new for larger organisations. The benefits are arguably much greater, as replacing NHH meters across multiple sites for technology that will automatically send meter readings will take that hassle away from the energy manager, as well as helping end estimated bills!
TEC Member, University of Plymouth already have 16 individual meter installs.
Purchase Power Agreements
If your business is in a position to make a longer-term commitment to Net Zero, Corporate Power Purchase Agreements (CPPAs) provide an excellent option for showcasing credibility and authenticity in your commitment to zero carbon.
There’s never been a more urgent time to take action and accelerate your journey to Net Zero.
College or University?
We've created this helpful guide full of energy-saving tips to cut carbon emissions and reduce energy bills for both your staff and your students at your college or university.
Charges, billing and payments
Your troubleshooting guide to accurate bills
Estimated bills, rebills, engineers turning up at your building unannounced. These are the 3 main symptons of a problem with your electricity meter.
Watch as Sam Andrews - Service Account Lead explains why they happen and what we do to get them back on track for you.
Check out our Troubleshooting Guide to see answers to frequently asked questions.
Latest guides and cheatsheets
Here you'll find our cheat sheets and guides to build you knowledge of the energy market, how it works and what's happening.
Your guide to electric vehicles for business
Electric vehicles and fleets make a significant contribution to decarbonising our streets and we are keen to support businesses in making the change to sustainable driving.
Metering solutions
Why deal with different meter operators for different sites? It can be so much simpler. Our meter operator contracts can cover all your sub-metering, multi-utility and half-hourly meters under one contract.
Keep connected. Keep informed.
Talk Power blogs
Sharing insights on how business, energy, sustainability come together as the UK’s low carbon future unfolds..
MyBusiness
MyBusiness makes taking care of your energy is simple and time saving.
Market Insight
For informed energy buyers. See the latest power, gas, oil, coal and other costs driving your electricity prices, with analysis from our traders.
Follow us on LinkedIn
Follow EDF Energy on LinkedIn to keep your business up to date on the latest news, blogs and industry events.
2024 Issue 1 of Monitor out now!
At EDF, our team keep watch over a wide range of factors that influence each non-energy cost, ranging from policy signals of government and Ofgem through to the latest view of electricity demand.
Keeping on top of all these different factors helps us arrive at our best view of each non–energy cost, assisting you in setting your energy budget with confidence.
Get the latest issue of Monitor direct to your inbox
Please email your account manager and we'll send the latest issue of Monitor Report direct to your inbox.