Update 20 December 2019
We’ve almost completed the process of transferring customers from the former TOTO Energy billing system to EDF Energy’s system. There are just a small number left to go where we needed to take extra care to ensure customers experience a smooth transfer – if you haven’t received your welcome pack yet, don’t worry, you will do soon. Rest assured your supply will continue uninterrupted.
Working with the former TOTO Energy business, we’ve started the process of sending final bills to customers covering their time with TOTO. The majority of bills will be sent in January, so if you haven’t received yours yet, don’t worry, it’ll reach you early next year.
On the bill your energy consumption will be split into two sections. The first shows the energy you used whilst still supplied by TOTO, up to 26 October; and the second shows the energy used since 27 October when EDF Energy became your supplier. Any payments you make towards this bill will be credited to your account in the normal way.
We've given you a very competitive tariff for the next six months and guarantee you won’t pay more for your energy in this period than you would have with TOTO. If the unit rate in your welcome pack appears higher at first, don’t worry, we’ll make an adjustment by adding a credit to your EDF Energy account – and you’ll see this on your first bill from EDF Energy.
Update 25 November 2019
Thank you for your patience whilst we set up your new account with EDF Energy. We're making good progress with this and some customers have already been sent their Welcome Pack with details of their new account, tariff and terms & conditions. If you've not received this yet, don’t worry, it will reach you within the next couple of weeks.
You'll also soon be sent a final bill for your time with TOTO Energy. On this bill your energy consumption will be split into 2 sections. The first shows the energy you used whilst still supplied by TOTO, up to 26 October, and the second shows the energy used since 27 October when EDF Energy became your supplier. Rest assured any payments you make towards this bill will be credited to your account in the normal way.
We've given you a very competitive tariff for the next 6 months and guarantee you won’t pay more for your energy in this period than you would have to TOTO Energy. If the unit rate in your Welcome Pack appears higher at first, don’t worry, we will make an adjustment by adding a credit to your EDF Energy account for this – you will see this on your first bill from EDF Energy.
If you pay for your energy by Direct Debit this will transfer over to your new account, providing you didn’t cancel it prior to your transfer. We’ll write to you shortly to let you know when this has been set up on your new account.
Update 8 November 2019
We've been made aware that there have been calls made to customers requesting bank details to be able to refund any credit owed on their TOTO account. Please be aware that we would never call you for bank details. If you think you've shared your bank details with a scammer, you should contact your bank immediately and report the incident to Action Fraud or call on 0300 123 2040.
Update 4 November 2019
Welcome to EDF Energy, we’re delighted to have you as a customer! We’ve started work on setting up your new account and you will receive your Welcome Letter in the next few weeks, which will include the terms and conditions of your tariff.
The great news is that we’ve given you a very competitive price for your energy for at least the next 6 months and we’ll guarantee you won’t pay any more than you would have with TOTO during this time.
If you have not done so already, it would be great if you can send us a meter reading. This will help us to ensure your account is opened to an accurate meter reading.
Thank you for your patience while we get everything set up for you. Please check our FAQs below for further information.