Update 21 February 2020
If you’ve recently been informed that you’re moving from TOTO by EDF to EDF, please don’t worry. There’ll be no interruption to your supply and you'll not be charged any more due to this change. You’ll now receive all communications from EDF and will need to contact the main EDF team with any queries.
Please also note that when the transfer takes place at the end of February, your meter will lose its smart functionality and work as a traditional meter.
The FAQs below still apply but please remember that your smart meter will no longer send us your meter reads automatically. You’ll, therefore, need to provide your meter readings in order to receive accurate bills. Don’t worry, we’ll be in touch when a reading is due so that we can help keep your bills accurate.
Once your new account is live, you’ll need to set up an EDF MyAccount in order to manage your account online.
If you usually pay by Direct Debit you’ll need to set up a new instruction as your current Direct Debit was cancelled as part of your Direct Debit Guarantee. You’ll be able to do this once your new EDF account is live. We will let you know once this has happened and give details on how to quickly set this up in your new EDF MyAccount.
If you don’t think you received a letter but your smart meter functionality has changed, please contact us for assistance.
Update 3 February 2020
Final bills have now been sent to most of the customers that moved from TOTO to EDF – there is a small number left to complete which will be sent before the end of February, this is because in some cases extra checks have been necessary to ensure customers are sent accurate bills. Please don’t worry if you haven’t received your final TOTO bill yet – once this is complete any credit or debit balance will be transferred to your new EDF account.
If you switched to a different supplier before TOTO Energy went into Administration, you should receive your final bill before the end of February. Rest assured, credit balances are protected – if your final bill shows a credit balance we will contact you after you receive your final bill to let you know how we will get your credit back to you. Please be assured we are working hard to complete this process as soon as possible.
Update 20 December 2019
We’ve almost completed the process of transferring customers from the former TOTO Energy billing system to EDF Energy’s system. There are just a small number left to go where we needed to take extra care to ensure customers experience a smooth transfer – if you haven’t received your welcome pack yet, don’t worry, you will do soon. Rest assured your supply will continue uninterrupted.
Working with the former TOTO Energy business, we’ve started the process of sending final bills to customers covering their time with TOTO. The majority of bills will be sent in January, so if you haven’t received yours yet, don’t worry, it’ll reach you early next year.
On the bill, your energy consumption will be split into two sections. The first shows the energy you used whilst still supplied by TOTO, up to 26 October; and the second shows the energy used.
We've given you a very competitive tariff for the next six months and guarantee you won’t pay more for your energy in this period than you would have with TOTO. If the unit rate in your welcome pack appears higher at first, don’t worry, we’ll make an adjustment by adding a credit to your EDF Energy account – and you’ll see this on your first bill from EDF Energy.
Update 25 November 2019
Thank you for your patience whilst we set up your new account with EDF Energy. We're making good progress with this and some customers have already been sent their Welcome Pack with details of their new account, tariff and terms & conditions. If you've not received this yet, don’t worry, it will reach you within the next couple of weeks.
You'll also soon be sent a final bill for your time with TOTO Energy. On this bill, your energy consumption will be split into 2 sections. The first shows the energy you used whilst still supplied by TOTO, up to 26 October, and the second shows the energy used since 27 October when EDF Energy became your supplier. Rest assured any payments you make towards this bill will be credited to your account in the normal way.
We've given you a very competitive tariff for the next 6 months and guarantee you won’t pay more for your energy in this period than you would have to TOTO Energy. If the unit rate in your Welcome Pack appears higher at first, don’t worry, we will make an adjustment by adding a credit to your EDF Energy account for this – you will see this on your first bill from EDF Energy.
If you pay for your energy by Direct Debit this will transfer over to your new account, providing you didn’t cancel it prior to your transfer. We’ll write to you shortly to let you know when this has been set up on your new account.
Update 8 November 2019
We've been made aware that there have been calls made to customers requesting bank details to be able to refund any credit owed on their TOTO account. Please be aware that we would never call you for bank details. If you think you've shared your bank details with a scammer, you should contact your bank immediately and report the incident to Action Fraud or call on 0300 123 2040.
Update 4 November 2019
Welcome to EDF Energy, we’re delighted to have you as a customer! We’ve started work on setting up your new account and you will receive your Welcome Letter in the next few weeks, which will include the terms and conditions of your tariff.
The great news is that we’ve given you a very competitive price for your energy for at least the next 6 months and we’ll guarantee you won’t pay any more than you would have with TOTO during this time.
If you have not done so already, it would be great if you can send us a meter reading. This will help us to ensure your account is opened to an accurate meter reading.
Thank you for your patience while we get everything set up for you. Please check our FAQs below for further information.