Our contact centres are severely impacted by the current coronavirus issues and although we have enabled many of our advisors to work from home, we are currently running reduced services.
If you have already submitted your query via another channel it will be answered you do not need to submit again.
You can do almost everything online including giving your meter readings, pay bills and switch tariffs through MyAccount
or the app - it's quick and available 24/7.
We need this to validate that you are the owner of the account
We're afraid all appointments are currently cancelled unless it's an emergency.
If it's an emergency and you can smell gas ring 0800 111999.
If you have a power failure ring 105.
If this does not cover your emergency and you are a prepayment customer - click https://www.edfenergy.com/for-home/help-support/pay-as-you-go
You are able to pay your bill using our automated phone line: 0333 200 5108
Please go to:
to find out more information and options on topping up your meter
If you have no supply then it is important that you contact us on 0333 200 5110
We are not currently scheduling any metering appointments due to current circumstances
The quickest way to submit your opening meter read is online, to log in or register for My Account - click https:/my.edfenergy.com/myaccount
Alternatively submit your read via our automated phone line 03332 005 108
You are able to pay your final bill using our automated phone line: 0333 200 5108