Welcome to your NEPO energy centre

Save this page to your favourites - it's your energy centre to find everything you need to manage your account.

Here you'll find links to our the latest guides, webinars and events to help you set up and manage your account. We'll also keep you updated on energy industry news so you can keep ahead of the game in the energy market. Delivered by experts our interactive briefings will show you ways to save time, reduce costs and make your budget go further.

Have you had your welcome guide?

Your welcome guide includes information about your invoicing options, your supply choice and energy solutions. We've sent these out to customers, but if you think you haven't received this - please contact your Senior Account Manager Pete Fear at pete.fear@edfenergy.com

Your Prices Explained - April 2022

Your prices have recently changed, and it's important to understand what this means for your organisation.
Watch our on-demand webinar where Steve Spittle talks you through:

  • What influences your prices?
  • Walk through this “Your Prices Explained” document
  • Non-Energy-Costs reconciliation process
  • and where to find continued support

Monitor Report

For the latest headlines for some of the short, medium and long-term changes we’re keeping an eye on, check out the latest Monitor Report on Market Insight here.

Issued quarterly - March, June, September and December.

Power Market update - 6 Apr 2022

Want to understand more about recent changes to wholesale prices and what influences them? James Chaplin - one of EDF's energy traders, explains the latest developments in the UK power market and the outlook for prices.

Monitor Explained Webinar - March 2022

If you didn’t get a chance to watch our recent webinar on NEC’s, you can catch up on the recording of Sharon dicussing the latest updates with our experts here.

Latest Talk Power webinars

We run regular webinars on the Power Market (quarterly), Monitor Explained (quarterly), Net Zero, TCR and other hot topics! You can register for a whole host of our webinars now, and watch on demand our previous topics.

Latest Talk Power Blogs

Billing, prices and managing your acount

MyBusiness Live Demo

Watch here as we guide you through navigating the website, downloading invoices, downloading your HH data, and raising a query or complaint.

 

Handy MyBusiness Video Guides

Click on the links below to watch the videos:

Smart and advanced meters

Smart and advanced meters are two meter technologies introduced nationally to help create the national energy infrastructure needed for a low carbon future.

We're now able to offer smart metering to our non-half hourly, profile class 1-4 business customers. But what's the difference between these and AMR meters, and how can I get one?

Understanding your bill

If you are having difficulty understanding any section of your bill use the interactive bill guide to help make things clearer - View guide.

Billing and Payments

See our Billing & Payments page for more information about Direct Debit, VAT and CCL.

Give a meter reading

Simply enter your meter reading details for your electricity account and click "Submit" to send directly to us online. If you have half hourly meters, you don’t need to submit a reading.

Market Insight

For informed energy buyers. See the latest power, gas, oil, coal and other costs driving your electricity prices, with analysis from our traders.

YOUR BITESIZED BILL GUIDE

Watch as Sam Taylor, a Senior Account Manager at EDF Energy, talks you through different charges on your bill and opportunities to make savings.

Distribution

Transmission

Availability

 

Blogs & Webinars

Framework update and panel

Get the latest updates about the NEPO framework (May 2021), and speak to the team in our panel discussion.

 

Targeted Charging Review:
Binoy Dharsi, Market Rules Advisor

Wholesale Market Update:
James Chaplin, Energy Trader 

 

The road to Net Zero:


Join us as we discuss the road to Net Zero, and how we can support your organisation reach your objectives through energy source and solutions.

 

UK ETS - what you need to know

With the UK's move out of the EU, organisations that were previously participants within the EU Emissions Trading System (EU ETS) will now be part of the UK Emissions Trading Scheme. But what do these changes mean, and how can you find a route to market for allowances?

Biogas and Biomass

Here’s an inspirational partnership between RAF Marham and Future Biogas for generators looking to sell their power without subsidies.

electric vehicle infographic

Your guide to electric vehicles for business

Electric vehicles and fleets make a significant contribution to decarbonising our streets and we are keen to support businesses in making the change to sustainable driving. 

Latest guides and cheatsheets


Energy Efficiency