All questions must be answered, unless marked (optional)
Due to the ongoing efforts to minimise the risk of Coronavirus, we are currently running reduced services.

The health and well-being of our customers is our top priority. These are unprecedented times and we’re working hard to help those most in need.We will answer your query as soon as possible but please bear with us as this make take a little longer than normal

You can give your meter readings, pay bills and switch tariffs through MyAccount or the app - it's quick and available 24/7.
1000 character limit.
Date of birth
normally a 12 digit number; found in the top left of the page if you are logged in to MyAccount or on any bill that we would have sent you
Do you, or anyone in your property: (optional)
f your query isn’t urgent, you will find it quicker to manage your account online at or using our mobile app where you can submit a meter reading, make a payment, request a change to your direct debit, change your tariff or tell us about moving home.
All of these options are available twenty-four-hours a day.