Customer Service Careers

We’re hiring! Join us and add your voice to our teams in Sunderland and Exeter.

Watch video: What's it like to work at the EDF call centre in Doxford, Sunderland?

Video: what's it like to work at the EDF call centre in Doxford, Sunderland?

Customer Service Advisor roles at EDF

We have opportunities for people who want to put the Customer first and join us on our journey to help solve our customers' energy needs.  We’re recruiting now for our Doxford office in Sunderland and our Exeter office.

£17,350 starting salary, rising to £18,500 within a year (£500 increase after 6 and 12 months).

Company bonus scheme, with further opportunities for commission and access to our excellent pension scheme.

Wide-ranging career opportunities.

37 hour working week and 25 days holiday, plus 8 bank holidays.
 

Money off your yearly energy bill and an exclusive employee tariff.

Discounts & cashback through major retailers. On site gym, Costa and close to local bus routes.

What's it like to work at EDF?

  

“The training is really excellent and I get ongoing support from my manager and team. EDF really is a place where I see a future.”

Ellie E, Customer Service Advisor (Exeter)

“This place is amazing with a massive restaurant, gym and lots of floor space. Don’t worry if you’re from a different background, there’s lots of support from the Trainers and your manager.”

​Abdul S, Customer Service Advisor (Sunderland)

“This year is my 20th anniversary of working at EDF and that speaks volumes in itself. I really enjoy the atmosphere and the people, plus I benefit from a lot of incentives and perks.”

Adam G, Trainer (Exeter)

“I started work at EDF as a stop gap after my A Levels and 20 years later I’m still here! EDF has really supported my career and I enjoy a great work/life balance with my family.”

Andrea S, Campaign Manager (Sunderland)

Apply for a Customer Service Advisor role at EDF

  

Watch video: What's it like to work at the EDF call centre in Doxford, Sunderland?

Roles in Sunderland

You’ll be a trouble-shooter, a problem solver and the voice of our business based in our Doxford office in Sunderland.

Watch video: What's it like to work at the EDF call centre in Exeter?

Roles in Exeter

You’ll have the ability to negotiate, show empathy and resilience to support our most vulnerable customers.