Overview

We’re serious about great customer service at EDF Energy. For example, we try to answer all calls within 60 seconds to ensure our customers aren’t kept waiting. We’re also committed to ‘getting it right first time’, making sure that service is continually improved.

Join us in Worthing and you’ll usually work in one of our main teams. The Welcome team welcomes new customers over their first 3-4 months of being supplied by EDF Energy – handling any teething problems. The Enhance team deals with stable accounts and also looks to improve customer accounts, helping people learn about new, useful products. The Resolve team deals with customer complaints and makes sure they’re resolved as quickly and effectively as possible.

For those looking for opportunities in areas other than customer service, we also have roles available in Sales, Credit Management, Business Process Improvement and Finance. This covers non-domestic electricity usage and building and developing strong relationships with our business customers who use terawatts of electricity each year.

Training

At EDF Energy you’ll find planned career paths and clear development structures in place. Whether through personal development, vocational training, or support with professional qualifications, we’ll help you to grow and develop.

We are accredited with the Institute of Sales and Marketing Management, the Institute of Credit Management, and the Institute of Customer Services. We support people to attain qualification and degrees within those institutes as much as possible.

We are also creating the B2B Academy as part of the EDF Energy Campus. This is a virtual learning hub available to all employees. Here you will be able to discover possible career paths, competency level requirements and a directory of the internal courses available to you. Think of the Academy as a one stop shop for all your development resources.

Who we look for

When it comes to Customer Service, we look for people who are able to understand our industry processes and products but can also understand and manage an account portfolio. Basic English and Maths qualifications are important. Additionally, to work in Revenue Management, you’ll need some credit management experience and to work in Sales you should have some good sales experience and industry knowledge.

Locations

About our Worthing office:

  • Close to East Worthing Station
  • Onsite parking
  • Onsite canteen