We’re serious about great customer service at EDF Energy. For example, we try to answer all calls within 60 seconds to ensure our customers aren’t kept waiting. We’re also committed to ‘getting it right first time’, making sure that service is continually improved.

Join us in Doxford Park, Sunderland and you’ll usually work in one of our main teams. The Welcome team welcomes new customers over their first 3-4 months of being supplied by EDF Energy – handling any teething problems. The Enhance team deals with stable accounts and also looks to improve customer accounts, helping people learn about new, useful products. The Resolve team deals with customer complaints and makes sure they’re resolved as quickly as possible. 


Whether you start as a Customer Service Advisor or in a management role, you’ll find there are plenty of opportunities for you to progress. Everyone has an annual review meeting with their manager. Here you can talk about goals, ambitions, any skills you would like to develop, and any training you think would be helpful. You can go a long way with EDF Energy. For example, you could start as a Customer Service Advisor and then with motivation, training and experience, become a Team Performance Coach and then a Team Manager. From here, you could become a Customer Relations Manager, and then possibly move higher still – up to Sales Director and beyond.

What we look for

The most important things we look for are your strong customer service and problem solving skills. We provide excellent training, and try to make sure that people on fixed-term contracts who do well are moved to a permanent contract whenever possible.