Tell us about your previous role at EDF Energy
In my previous role with EDF Energy I was a team manager within customer services. I held this position for 6 years. I managed around 10-15 Customer Advisors with the main aim of proving the best possible service.
What were your reasons for leaving and what motivated to you to come back?
I decided to move on as I desired to gain experience managing a portfolio of customers within a field sales environment. I felt I needed to broaden my horizons and I was in a great position to utilise my skills gained whilst at EDF Energy. The role was more weighted to a relationship manager position so I could utilise my personal skills.
The main reasons I came back were firstly the great atmosphere of working in customer services at EDF Energy, and secondly, that I had made many friends over the previous 10 years which made it very easy to come back. I also came back as a result of the opportunities afforded to me to progress within EDF Energy and the opportunity to recommence working in an industry I was very familiar with.
When I returned, I moved into a different area of the business to improve my skill levels. I am currently working as a business analyst which has been a fantastic experience as it has allowed me to improve my technical and analytical skills.
What advice would you give to alumni thinking about returning to EDF Energy?
Think clearly about what you really want to achieve long term and also take into account the positive and negative aspects of what you experienced before. Be prepared to climb the ladder again but with new skills.
What does a feel better career mean to you?
Go confidently in the direction of your dreams and live the career you imagined!