Bupa Employee Offers - terms and conditions
Terms and Conditions – Bupa Employee Offers (the “offers”):
General Terms and Conditions:
‘we’ or ‘us’ or ‘our’ refers to EDF Energy Customers Limited, trading as EDF, a company registered in England and Wales with company registered number 02228297 and whose registered office is at Nova North, 11 Bressenden Place, London, SW1E 5BY.
2. These offers are available to Bupa employees that are residents of England, Wales, and Scotland (“you”)
3. These offers are effective from 09:00 on 1 October 2025. We reserve the right to close these offers at any time.
4. Please note: these offers are being monitored. We reserve the right to suspend or cancel transactions where; i) we suspect conditions are not being met; or ii) where such transactions are suspected of being fraudulent and / or such customers may have their details passed to relevant authorities for further investigation.
5. Recipients of these offers are deemed to have accepted and agreed to be bound by these terms and conditions.
6. Any personal data collected during this process may be stored and processed by EDF, EDF’s Group Company, Affiliates, agents, and third-party suppliers in accordance with our Privacy Policy (https://www.edfenergy.com/terms-conditions/privacy-cookie-policy).
7. In signing up to any of these offers, you agree that EDF may use your name, image and town or county of residence (“Likeness”) for any reasonable and related promotional purposes. Where EDF wishes to use your Likness, it shall seek your approval of such at least 7 days prior to the intended use. Where you fail to respond within a reasonable time, EDF reserves the right to use your Likeness.
8. You further agree that EDF may request for you to participate in any reasonable publicity.
9. EDF is not liable to you for any loss that is incurred by participation in these offers, including but not limited to any losses which arise from any technological or procedural omission, failures, or errors and / or any action or inaction by EDF or event beyond direct control on which EDF may rely upon to provide rewards to you.
10. EDF reserves the right to withdraw or amend these offers at any time without prior notice.
11. Any changes to these terms will be communicated via our dedicated Bupa Employee Offers webpage: https://www.edfenergy.com/bupa-employee-benefits the “offer webpage”.
12. Each of these terms shall be a separate provision applying and surviving even if for any reason one or other of the said provision is held inapplicable or unreasonable in any circumstances.
13. Please do not sign up to any of the offers if any of these provisions are unacceptable. These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from this promotion shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Definitions
The following definitions shall apply to these terms and conditions:
“Affiliate” means any Group Company or other entity which, directly or indirectly controls, or is controlled by, or is under common control with, that person, where control shall mean the possession, directly or indirectly, of the majority of the voting rights exercisable at the shareholder meetings of that person or the power to direct or cause the direction of the management or operating policies of the entity through the exercise of voting rights, contract, trust or otherwise, or a right to appoint the majority of the directors of the entity.
“Group Company” means a company or corporation which is: (a) the ultimate Holding Company of a person; (b) a Subsidiary of a person; (c) a subsidiary of the ultimate Holding Company of a person; (d) an Affiliate; or (e) an Associate of a person. For the purposes of this definition the terms "Holding Company" and "Subsidiary" shall have the meanings assigned to them by Section 1159 of the Companies Act 2006 and “Associate” shall have the meaning assigned to it by Section 430 of the Corporation Tax Act 2010 and “Associate” shall have the meaning assigned to it by Section 430 of the Corporation Tax Act 2010.
Residential Energy Accounts Bill Credits Specific Terms and Conditions:
15. Bupa employees will receive an account bill credit (the “reward”) once the recipient’s residential gas and / or electricity supply point/s either transfer from another energy provider to EDF or once an existing EDF residential gas and / or electricity supply point completes a tariff renewal and the first payment for this new tariff has been paid. The reward will not be applied if the conditions of clause 23 below are not met.
16. All transactions must be validated by us before rewards can be issued. Rewards will usually be paid within 30 days of your first payment to EDF, but this may be subject to change. Rewards will show as BUPEDF25 on your energy bill.
17. As of 1 October 2025, the value of the reward available is £50 energy bill credit per fuel. For the avoidance of doubt, this shall mean that an employee who transfers or renews both their gas and electricity supply with EDF, will receive £100 energy bill credit.
18. The value of the reward is subject to change at any time. Our current reward offer amount will be displayed on the offer webpage.
19. Rewards are not negotiable, transferable, or exchangeable. You cannot withdraw the reward as cash from your account.
20. This reward cannot be used in conjunction with any other EDF residential energy account credit offer.
21. For the avoidance of doubt, this reward may be used in conjunction with the other EDF Bupa Employee offers.
22. EDF will not be held liable for any loss, damage, or delay in applying rewards. EDF reserves the right, at its absolute discretion, to withdraw the offer at any time.
23. To be eligible to take part in this offer, and receive the reward available:
a.) You must be, or become, a named residential energy customer of EDF,
b.) Your residential energy account must not have received a reward linked to this offer within the previous 12 months,
c.) If you are an existing EDF customer wanting to benefit from this offer, when it is time to renew your existing EDF tariff, you must follow the link via the offer webpage and the send your employee number and the offer code BUPEDF25 to the dedicated mailbox bupaemployeebenefits@edfenergy.com. If there is an issue signing up online you may call ourdedicated telephone contact channel for this offer: 0333 009 7023 and quoting the offer code BUPEDF25,
d.) If you are transferring your residential energy supply to EDF, you must follow the link via the offer webpage and send your employee number and the offer code BUPEDF25 to the dedicated mailbox bupaemployeebenefits@edfenergy.com If there is an issue signng up onine you may call our dedicated telephone contact channel for this offer: 0333 009 7023 and quoting the offer code BUPEDF25,
e.) Your residential energy supply point/s must have either transferred to EDF onto a new fixed term tariff or completed a tariff renewal onto a new fixed term tariff. Only supply points that are on an EDF fixed term tariff are eligible for rewards. Eligible tariffs include Simply Fixed, Pod Point Plug & Power, Go Electric, FreePhase Static and FreePhase Dynamic,
f.) To sign up for an EDF fixed term tariff (either as part of a change of supplier transfer to EDF, or a tariff renewal), you must follow the link via the offer webpage and then send your employee number and the offer code BUPEDF25 to the dedicated mailbox bupaemployeebenefits@edfenergy.com If there is an issue signing up online you may phone our dedicated telephone contact channel for this offer: 0333 009 7023 and quoting the offer code BUPEDF25,
g.) The reward will not be payable if you sign up as an EDF residential supply customer through a price comparison website, or any other third-party website other than the one detailed above.
h.) You must be willing to share your Bupa Employee ID via the dedicated mailbox (bupaemployeebenefits@edfenergy.com) after you've agreed to an EDF Fixed term tariff. Your Bupa Employee ID will be saved on your energy account and may be used for future audits.
i.) You must be the named account holder to be able to benefit from this offer. This offer cannot be transferred to anyone else.
24. If you choose to switch or cancel your fixed term tariff during the fixed contract period, early exit fees may apply. Please refer to your tariff's Terms and Information Leaflet (TIL) for full details.
25. If you cancel or switch away from EDF before the reward is applied you will not be eligible.
26. EDF business and small-to-medium enterprise (SME) customers are not eligible for this offer.
27. If you have any queries with regards to the reward, please contact the dedicated mailbox bupaemployeebenefits@edfenergy.com
28. We will not respond to queries about non receipt of rewards unless a reward has not been received more than 30 days after your transfer has been completed onto a new fixed term tariff. We will not respond to queries about non receipt of rewards that are received more than 60 days after the scheme closure date.
Solar Panel Package Discount Specific Terms and Conditions:
29. Bupa employees will receive money off (the “discount”) any new solar and battery system which is purchased from and installed by EDF’s dedicated solar partner, Contact T/A Contact Solar Limited and meets the specification, as outlined at clause 33 (the “installation”).
30. The purchase of any other brand of solar and battery system will result in the Employee being ineligible for the discount.
31. Employees must use the unique Bupa offer webpage to receive a quote for the installation.
32. To qualify for the discount, the installation must be completed within 20 weeks of the date in which the quote is confirmed to you by Contact Solar or EDF. Notwithstanding the foregoing, you shall be entitled for the discount where you can demonstrate the installation concluded after the 20 weeks from the date of the quote due to no fault of your own.
33. The discount is only available for systems that include, as a minimum, 10 x solar panels, 1 x 3.6KW hybrid inverter and 1 x 5.32KW battery (the “specification”). Solar panel and battery systems that don’t meet the specification will not qualify for the discount.
34. The discount is applied automatically to the total price of the installation.
35. The value of the discount available is subject to change at any time. Our current discount amount will be displayed on the offer webpage.
36. The discount is limited to one installation per Bupa employee.
37. Discounts are not negotiable, transferable, or exchangeable for a cash payment.
38. This discount cannot be used in conjunction with any other EDF solar panel package offer.
39. For the avoidance of doubt, this discount may be used in conjunction with the other EDF Bupa Employee offers.
40. If you have any queries with regards to your discount, please contact our Contact Solar / EDF Solar customer services team via email (edf@contact-solar.co.uk) or 0333 091 4100.
Air Source Heat Pump Package Discount Specific Terms and Conditions:
41. Bupa employees will receive money off (the “discount”) a new Air Source Heat Pump system which is purchased from and installed by EDF’s dedicated heat pump partner, CB Heating Limited T/A EDF Heat Pumps (the “installation”).
42. The purchase of any other brand of Air Source Heat Pump system will result in the employee being ineligible for the discount.
43. Employees must use the unique Bupa offer webpage to receive a quote for the installation.
44. To qualify for the discount, the installation must be completed within 20 weeks of the date in which the quote is confirmed to you by CB Heating or EDF. Notwithstanding the foregoing, you shall be entitled for the discount where you can demonstrate the installation concluded after the 20 weeks of the date from the quote due to no fault of your own.
45. The discount is applied automatically to the total price of the installation.
46. The value of the discount available is subject to change at any time. Our current discount amount will be displayed on the offer webpage.
47. The discount is limited to one installation per Bupa Employee.
48. Discounts are not negotiable, transferable, or exchangeable for a cash payment.
49. This discount cannot be used in conjunction with any other EDF Air Source Hear Pump offer.
50. For the avoidance of doubt, this discount may be used in conjunction with the other EDF Bupa Employee offers.
51. If you have any queries with regards to your discount, please contact our CB Heating / EDF Heat Pumps customer services team via email (info@cbheating.co.uk) or 0333 344 0717.
EV Charge Point Discount Specific Terms and Conditions:
52. Bupa employees will receive money off (the “discount”) a new Pod Point Solo3s EV charge point which is purchased from and installed by EDF’s dedicated EV charge point partner, Pod Point Limited T/A Pod (the “installation”).
53. The purchase of any other type or brand of EV charge point system will result in the Employee being ineligible for the discount.
54. Employees must use the unique Bupa offer webpage to receive a quote for the installation.
55. To qualify for the discount, the installation must be completed within one year of the date in which the quote is confirmed to you by Pod Point or EDF. Notwithstanding the foregoing, you shall be entitled for the discount where you can demonstrate the installation concluded after the one year from the date of the quote due to no fault of your own.
56. The discount is applied automatically to the total price of the installation.
57. The value of the discount available is subject to change at any time. Our current discount amount will be displayed on the offer webpage.
58. To qualify for the discount, purchase and installation must adhere to the United Kingdom Pod Point’s General Terms and Conditions for consumers, these can be viewed here.
59. Discounts are not negotiable, transferable, or exchangeable for a cash payment.
60. This discount cannot be used in conjunction with any other EDF electric vehicle charger offer.
61. For the avoidance of doubt, this discount may be used in conjunction with the other EDF Bupa employee offers.
62. If you have any queries with regards to your discount, please contact Pod Point’s customer services team via email (partnerships@pod-point.com) or +44 20 7247 4114.