ENERGY COMPANY OBLIGATION (ECO)
ECO is a government initiative created to help people keep their homes warm and cheaper to run by installing new energy efficiency improvements,. Under the ECO scheme EDF Energy aims to help our most vulnerable customers by installing gas boiler replacements, loft insulation and cavity wall insulation free of charge.
In support of ECO, our R&D teams are evaluating different energy efficient measures versus their cost per tonne of carbon and energy saved. The research is providing analysis on the best investment options for energy efficiency technologies.
The Green Hub is a dedicated and specialist customer service team made up of energy efficiency advisors. Together they handle all of our energy efficiency advice calls from all customers, including those covered under the ECO initiative.
ENERGY EFFICIENCY APPLICATIONS
EnerGAware. Acknowledging the role of behaviour in the achievement of energy efficiency targets, we have become actively engaged with the EnerGAware project. This 3 year European research project aims at improving behavioural energy efficiency through the concept of gamification.
Energy Consumption Application. The Blue Lab has developed a prototype app that allows customers to understand their consumption of energy to specific appliances. In the future, we hope to make it available online to customers through their My Account App.
SUPPORTING VULNERABLE CUSTOMERS THROUGH INNOVATION
Working in partnership with digital healthcare company Intelesant, We are actively supporting the HOWZ system. This new system has been designed to support people to live independently, whilst letting those that matter to them know how they're doing.
We have also launched Sunplug, a solar panel and battery storage system. Residential customers can manage their energy consumption through low-carbon generation and excess production can be stored and sold back to the grid.
The Energy Solutions team remains on point to develop the offering to market across four initial areas of focus; flexibility and storage, data services, energy/building efficiency. Work continues to shape the propositions that give customers more choice and control over their energy use and infrastructure investments.
For our business customers, the strong co-operation between Blue Lab, Business Development and Business & Partnership teams has allowed us to deploy some innovative tools to support our customers in their energy efficiency journey.
Our data services comprise:
Power Now - a live energy monitoring solution, giving customers visibility of their consumption at an asset level. Using easy to install hardware on site, their energy use is brought to life through an online dashboard. This helps improve awareness of their energy consumption at a new level and allowing them to drive energy savings opportunities from behaviour change and energy efficiency measures. The digital PowerNow platform itemises energy usage and spend, providing complete transparency on where and when energy is being used. PowerNow mixes both hardware and software to give the customer a digital experience that gives them the knowledge and awareness of what is happening at their site, to be able to identify opportunities to improve their energy efficiency.
Power Report - a remote analysis of a customer’s energy efficiency performance at individual sites or across their entire portfolio. Using sophisticated building analytics software and a customers consumption data we can provide insight into a customers energy profile, energy efficiency recommendations and estimated cost savings. PowerReport is a crucial digital energy efficiency tool for our customers. By using customers HH data, a non-intrusive report can be run in relation to customer sites, which will provide the customer key insight into the operation of their site and provide clear recommendations as to what actions they can take to reduce their energy consumption.
Progress continues in flexibility & storage:
In partnership with EDF Research and Development (R&D) and other UK companies, we have started work on high value projects such as our geo-solar low-carbon heating system. This year we are working on:
deploying the MotorBOX, a toolkit to help businesses decide on the best, most efficient motors for their operations
preparing and launching a demand side response demonstrator, to show how cutting electricity use at times of peak demand can benefit businesses and the nation
optimising our existing district heating scheme, Barkantine Combined Heat and Power (CHP)
At Blue Lab, our innovation accelerator, we are trialling and developing solutions which will help our customers transform their relationship with energy.
For instance, last year we became the first energy supplier to launch voice controlled energy accounts with Amazon Echo. This innovation means that customers are now able to ask virtual voice ‘Alexa’ to check their account balance and next payment date, submit a meter reading, and check when their tariff is due to end.
Our research and development teams are creating new heat and electricity products, home management systems and ways to encourage our customers to use energy better. We are also sharing any lessons we learn about digital technologies that help people run their homes, with other EDF companies across Europe such as Luminus, Edison and Edelia.