Helping our customers achieve Net Zero

We aim to be a UK leader in key low-carbon customer solutions and we have a long standing commitment to helping vulnerable and fuel poor households.

We support business and residential customers to become more efficient and switch to low carbon lifestyles

As one of the largest energy suppliers in Great Britain, we do this by, amongst others, supplying heat pumps, energy efficiency upgrades, smart meters, electric vehicle (EV) charging solutions, Power Purchase Agreements (PPAs) and solar panels.

Offshore wind farm EDF

Our goals

We support customers during the affordability crisis. We are engaging with Government and the industry to help identify
and promote ways to make energy affordable.

By 2030, we will help customers avoid 5MtCO2e per annum through low-carbon solutions we help them to install. This is equivalent to the emissions from heating more than 2 million UK homes for a year.

Performance highlights

Zero Hassle

Rated Great on Trustpilot and 1st out of 20 energy suppliers by Citizens Advice.

Financial support

We spent £5m in financial support to vulnerable customers in need in 2021 and are doubling this to £10m in 2022.

Zero carbon electricity

All our home energy customers with fixed tariffs get zero carbon electricity as standard.

Our Net Zero roadmap

Find out more

Our plan for a green recovery

With the right policies in place, we plan to enable investment in low carbon technologies in the UK worth over £50bn by 2035. This amounts to 15GW of wind, solar and nuclear power – meeting one fifth of UK demand.

Find out more about our plan for a green recovery.