The people who matter most to our business

We appreciate the value of engaging and working in partnership with our stakeholders. That is why we are committed to being open, honest and transparent. This helps us formulate strategy and policy and improve our operations, products and services.

Our stakeholders are the groups of people who matter most to our business. They include those groups and individuals who have an interest in what we do, how we do it, and the impact that we can have as a business.

As a diverse energy business we work with our stakeholders in many different ways including on a formal, informal, structured and ad hoc basis. We have no formalised stakeholder engagement strategy and as such we engage with relevant stakeholders dependent upon the material topics relating to a particular business function. Some of these are outlined below.

In 2018, we will be undertaking a review of all our stakeholders to ensure we continue to work with those most relevant, helping us with the transition to a low-carbon economy.

Sustainable business

We met with representatives of a number of charities and non-governmental organisations (NGOs) when we were developing The Better Plan and updating our Better Energy Ambitions. We worked with Forum for the Future, the Cambridge Institute of Sustainability Leadership, Business in the Community and Blueprint for a Better Business throughout 2017 to help shape our sustainability strategy, with a focus on the relevant material issues. Within our day-to-day business operations and marketplace activities, we have formed a number of associations, affiliations and external memberships.

Through our affiliations we can gain the knowledge and skills necessary to stay ahead in a highly competitive marketplace. We have different types of memberships and affiliations relating to the different activities undertaken throughout the company.

The associations, affiliations and external memberships we hold at an organisational level include:

  • Business in the Community
  • Forum for the Future
  • The Corporate Institute of Sustainability Leadership.
  • Blueprint for a Better Business


These four organisations hold positions on our Sustainable Business Panel, and make important contributions to our sustainability strategy and performance in our day-to-day business.

Additionally, we are signed up to a range of economic, environmental and social charters, including the United Nations Global Compact Advanced Level, the Scottish Business Pledge, Chartered Institute for Procurement and Supply Sustainability Index and the Step Up to Serve #iwill campaign.




We want to make a positive contribution to the communities we operate in. We work in partnership with local organisations, schools and colleges to support our projects and goals.

As a company we have outlined our commitment to be open and transparent in our business dealings. As part of this commitment, we work with local communities adjacent to our power stations, holding regular community liaison meetings discussing matters that may affect them.

We have eight purpose-built visitor centres across the UK, which explore how electricity is created in a fun and interactive way. Each centre has interactive exhibition areas, and can be used for school visits. Our visitors (groups and individuals) can learn more about the  energy mix, what we are doing to make our business more sustainable, and careers in the industry. Additionally, individuals and groups can also pre-book a tour at each of our power stations to learn more about our business, and the work we do.

We also keep local communities informed about our plans and their potential impact via regular station newsletters and public consultations. For example, in November 2016, we launched the second stage of public consultation for our proposed new nuclear power station at Sizewell C in Suffolk. Our dedicated  Hinkley Point C community hub is  also available and provides regular updates on the work with local communities.

We work alongside National Star College on Steps into Work which is an ongoing nine-month internship programme. The programme was co-created with the college and is designed for adults, with a range of disabilities, whose goals are to enter long term employment upon completion of the programme.The internship supports the transition from education to employment, with students working alongside 1,600 local EDF Energy employees; within teams specialising in electricity generation, training, customer service and business support.


We maintain constructive dialogue with our customers, including vulnerable customers. Providing appropriate products and services for our customers is a priority for us. We work closely with organisations such as Citizens Advice and Income Max to make sure we can identify and assist customers who need extra help.


We are committed to recruiting and retaining great people – so listening to our employees is a priority. We communicate with them regularly through team meetings, learning sessions, briefings and our intranet.

We also conduct an annual employee engagement survey which helps us to understand employees’ views and respond accordingly through appropriate company-wide activity. 10,143 employees took part in the 2017 survey which is 82% of our total headcount. Our overall score for the engagement index within the survey was 75% which was fairly stable compared with 2016.

Underpinning all of this is our people strategy. We need to equip our people with the skills to be agile in a digitally enhanced world whilst ensuring they come on our low-carbon journey with us.


The media plays a vital role in bringing high profile issues affecting our business to the public’s attention. The speed and accuracy of our engagement with the media are crucial to protecting our reputation. Our press office operates 24 hours a day, 365 days a year, and so can deal with media queries at any time.

Engaging with the media is crucial to disseminating important messages about our company to our customers and other stakeholders. Examples include providing updates on the development of Hinkley Point C and price changes.

Public and regulatory affairs

We engage with political and regulatory stakeholders to help them understand our business better, and so shape the policy and the environment where we operate.

We maintain a close working relationship with many industry regulatory bodies, such as the Environment Agency, Ofgem, Department for Business, Energy & Industrial Strategy, the Office for Nuclear Regulation (responsible for regulation of nuclear safety and security across the UK), Energy UK, the Health and Safety Executive all of whom are key stakeholders that help us make decisions which can fundamentally affect the way we do business.

We focus on key events in parliament, including debates, bills and select committees, to highlight specific issues.

A range of topics were discussed in 2017 including: Brexit priorities for energy policy, carbon price floor, capacity markets, industrial strategy, smart metering and the new general data protection regulations.


How we conduct our business, and the impact and influence we have through our supply chain, is an important aspect of our work. We know that we need to manage and mitigate the environmental and social impacts so we work closely with all of our suppliers and partners to make sure they keep to our ethical business principles throughout their own operations.

We set high expectations for ethical conduct in our supply chain. Including whether our ethical principles are embedded across our supply chain and suppliers comply with the United Nations Global Compact (UNGC). In 2017 we continued to work with our suppliers ensuring:

  • Our top 200 suppliers signed up to the Chartered Institute of Procurement and Supply (CIPS) Sustainability Index (or equivalent), and
  • 95% of suppliers comply with the Ten Sustainability Principles of the UN Global Compact.
  • Encouraging and promoting diversity across our supply chains, under the strategic direction of our Supply Chain Diversity and Inclusion Action Group (DIAG) who established a baseline understanding of the diversity of ownership of our supplier organisations from which to build targeted, pro-active interventions leveraging the strong links we’ve built with MSD UK.
The Better Plan - stick of rock

The Better Plan

Our framework for being a sustainable and responsible energy business.

The Better Plan is an integral part of EDF’s 2030 vision – to be the efficient, responsible electricity company, and champion of low-carbon growth. 

We want to deliver Better Lives, Better Experience and Better Energy for all of society.