To be a truly sustainable business we must meet our social responsibilities to our employees, customers, suppliers and the communities we serve. Our Social Commitments, launched in early 2008, explain how we can tackle key issues such as safety, customer care, skills development and diversity.
‘With the predicted skills shortages in London, we have to take better advantage of the diversity out there. Diversity shouldn’t be seen as complying with basic laws – it is about having a progressive workplace welcoming all people.’
Tim Boylin, Human Resources Director
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Social
To be a truly sustainable business we must meet our social responsibilities to our employees, customers, suppliers and the communities we serve. Our Social Commitments, launched in early 2008, explain how we can tackle key issues such as safety, customer care, skills development and diversity.
‘With the predicted skills shortages in London, we have to take better advantage of the diversity out there. Diversity shouldn’t be seen as complying with basic laws – it is about having a progressive workplace welcoming all people.’
Tim Boylin, Human Resources Director
> Safety
Ensuring the safety of our employees and the public; our performance in 2007 and our plans for the future
> Affordability
Taking action to make sure vulnerable customers can afford the energy they need
> Customer care
Putting the needs of our customers first; involving them in our sustainability journey
> Employees
Investing in the development and wellbeing of our most valuable resource
> Supporting communities
Making a positive contribution to the communities in which we do business
> Our suppliers
Working with our suppliers to meet our sustainability objectives and match our standards and expectations