Targets

This table gives you an overview of EDF Energy's new ambitions for 2012 which support EDF Energy's mission.

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Our ambitions	Measure	2012 target

Safe for all

Zero harm - Days without harm (Zero injuries)

No employees or contractors will suffer injuries requiring medical treatment

Shareholder's expectation

Profit (EBITDA)

We will increase profits relative to our peers

High-performing people

Employee Engagement

We will achieve a significant measurable improvement in employee engagement and performance

Customer's choice

Retention rate
Customer satisfaction (Network)

We will retain 4% more supply customers than in 2007 and 75% of our network customers will be satisfied

Sustainable performance

	Delivery of Our Climate and Social Commitments	We will cut CO2 emissions from our offices and depots by 30%
		We will cut CO2 emissions from our transport by 20%
		We will reduce the volume of materials sent to landfill by 50% by 2012
		We will have engaged with 2.5million young people in the UK, educating and informing them about the safe, sustainable use of energy.
		We will have increased the diversity of our workforce and have maximised the value that such diversity can bring. We will also have increased opportunities for our employees to increase basic skills