Our market place
Many customers today want more from EDF Energy: secure and affordable energy, but also action on climate change. We share their concerns. Our vision is to become a more successful and sustainable business that leads the way on energy efficiency, low carbon energy generation and electricity network development.
Helping vulnerable customers within London Warm Zone
Our customers often tell us that they’re concerned about security of supply, energy affordability and climate change. If we want to be recognised as the leading sustainable energy company we must address their concerns, while also maintaining the highest standards of customer service.
Launching Our Climate Commitments was a big step in the right direction. We’re keen to play our part in combating this global issue, by taking steps to reduce our own carbon footprint and investing in sustainable energy solutions. At the same time, we have to make sure that our business is financially sustainable. Government can help us and others by creating a market and policy framework that promotes investment in low carbon sustainable energy.
Helping vulnerable customers
We understand that investment in a sustainable future could put extra pressure on energy prices and specifically on vulnerable customers who may already struggle to meet energy costs. That’s why we support the introduction of a national ‘tariff relief’ scheme, providing dedicated financial help to those most in need.
EDF Energy has led the way in offering products and services designed to reduce consumption and save money
Energy Supply
EDF Energy has developed award winning products and services designed to reduce consumption and save money. We’ll continue to offer traditional solutions, such as cavity wall insulation, but also try to provide new, innovative solutions: green tariffs, Read.Reduce.Reward., microgeneration technologies, smart meters, energy efficient white goods at competitive prices and other ways to ‘Save Today. Save Tomorrow’, in line with our 2008 marketing campaign.
In all, we’re set to invest around £300 million in domestic energy efficiency measures over the next three years – in line with the first phase of the government’s Carbon Emissions Reductions Target (CERT) programme.
Generation
With around 15GW of the UK’s existing electricity power plant capability anticipated to retire by 2016, and further closures expected shortly after, substantial investment in new capacity is essential. We believe that investment in a range of low-carbon energy sources is the way forward, with renewable, gas, clean coal and nuclear energy all playing their part. Assuming government creates the appropriate environmental and regulatory framework, we’re set to invest in low-carbon energy generation, including new nuclear capacity. Where it makes economic and environmental sense, we also intend to invest in smaller-scale local energy solutions on an individual basis or through the London Energy Services Company (ESCO).
Networks
Our networks business will face new challenges in the future, as more decentralised energy technologies come into operation. The demande for electricity will change and so change the way we operate our network must adapt to respond. We must continue to upgrade our infrastructure and to improve reliability whilst recognising that distribution network operators of the future are likely to need to complete new tasks such as balancing local demand and supply.