When a household needs to spend more than 10% of its income to heat the home to an adequate standard of warmth, it’s called “fuel poor”.
We’ve led the way in supporting fuel-poor customers. We were first to introduce a special tariff for our most vulnerable customers, first to create an energy trust fund for customers experiencing difficulty in meeting their utility bills and first to align electricity prepayment and standard credit tariffs.
The EDF Energy Trust is the first energy trust fund for consumers, providing grants and practical support.
In line with recent regulatory changes to Government guidelines; we are currently reviewing our discounted offer for those customers experiencing fuel poverty, and will update this page shortly.
If you have special requirements, we’ll do our best to meet them. Find out more about our priority services register.
We are helping tackle fuel poverty and climate change in London through the London Warm Zone.
