We’re committed to building strong and lasting relationships and to genuine communication with a wide variety of stakeholder groups. We believe these relationships are of advantage to both sides and help to improve our performance.
We have three key stakeholder groups: our customers, our employees and our shareholder, EDF – one of Europe’s leading energy companies. We have a duty to all, plus a responsibility to the broader community.
In addition to these key stakeholders, others include:
- Government
- National/regional assemblies, including the London Assembly
- local authorities
- the Regulator (Ofgem)
- our neighbours
- NGOs
- suppliers
- business and charity partners
- the media
We engage with these groups in various ways: formal, informal, structured and ad-hoc. We use their views to inform and improve our operations. Our dialogue with stakeholders also helps us to develop new products and services.