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Unfortunately it is not always possible to predict when a power outage may occur.  We have provided you with information and tips to ensure you stay as safe and comfortable as possible while it lasts.

Preparing for an emergency »

Measures you can take to stay safe and comfortable during a power outage.

Protecting your electrical equipment »

Simple measures to prevent your electrical equipment stopping after a power outage.

Mobility aids »

You can take simple precautions to prevent power cuts limiting your mobility.

Power dependent pets »

Steps you can take to protect your tropical fish during a power outage.

Need help?

Feel free to call us,
we will help you in any
way that we can 

0800 028 4587†


†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.