While we do every thing we can to ensure your electricity supply is never interrupted, there is still a chance that you might experience a power outage.
We can't be sure why a power outage has happened until we carry out a thorough investigation. But common causes include:
- accidents
- acts of nature
- voltage dips and short power cuts
Sometimes we need to switch the power off to do planned work on our network.
In a power cut, customers should call one of our freephone emergency numbers.
We will give you a best estimate of how long it will take to get your power back on. You'll have several options when you call. This includes messages with up to date information for your area, or speaking to one of emergency service call takers.