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We sometimes use generators to supply electricity during emergencies, or when doing maintenance work.

How we use temporary generators

You won't notice a great deal of difference when we use a generator, but you may find the following information useful:

  • We connect them as close as possible to the local substation. Sometimes they have to be close to homes when there is no suitable alternative.
  • A diesel engine powers each unit. It is inside a sound-absorbing case to make it as quiet as possible.
  • Generators come in many electrical and physical sizes and we closely match the right one to the needs. Some are quite large and fairly noisy.
  • We will need access to the generator for refuelling and to deal with any problems if they arise. If we have to put the generator on your property we would be grateful for your contact telephone number.
  • The demand for electricity varies during the day and may sometimes be greater than we calculate.

 

Switch of non-essential devices

Please try to use less power than usual by switching off things that you do not really need.

  • The speed of of a generator can vary at times with its electrical loading. This affects the voltage and frequency. These small variations will not affect most things, but some clocks may gain due to the frequency. They will return to normal when we remove the generator.
  • Your meter will not go faster. It will still accurately measure the electricity you use.


We do everything possible to keep problems to a minimum and always disconnect generators as soon as possible.

 

Need help?

Contact us on

0800 028 4587


†Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.