Want to save money, save energy, do your bit to help save the planet and earn Nectar points for your efforts? Then our award-winning Read. Reduce. Reward scheme is the right choice for you.
We know it’s not easy being green – but Read. Reduce. Reward is a great way to start by reducing the energy you use at home. It’s also a great way to reduce your energy bills and earn up to 4,000 Nectar points. It’s as easy as it sounds:
Read – read your meter four times a year and tell us your readings online; you’ll get a more accurate quarterly bill and only pay for the energy you use.
Reduce – with our help you could reduce the energy you use*. Reading your meter helps you become energy-aware and our free energy saving advice and Energy Tracker can help too.
Reward
– you earn 250 Nectar points every time you submit a meter reading – for Dual Fuel (gas and electricity) customers. That’s 2,000 points a year
– reduce your energy use year on year and you’ll earn an extra 1,000 Nectar points each for gas and electricity
– that’s a possible 4,000 Nectar points, just for helping us save today to save tomorrow.
Get ready to Read. Reduce. Reward
Already an EDF Energy customer? Sign up to Read. Reduce. Reward today by completing our online Read. Reduce. Reward registration.
Reductions in energy usage are entirely within the customer's control. Participation in the Read. Reduce. Reward scheme will not itself reduce energy usage, but will help customers to do so as part of an overall energy saving programme, by providing energy efficiency advice and estimated forecasts of usage. The Read. Reduce. Reward scheme, and all related guarantees, are strictly subject to customers correctly participating in the Read. Reduce. Reward scheme in accordance with its terms and conditions.
The Read. Reduce. Reward scheme Rules
Part 1 - General
1. Only Customers holding a current EDF Energy domestic electricity or gas and electricity account ('Customers') are eligible to register and collect points with EDF Energy under the Read. Reduce. Reward scheme in accordance with these Rules.
2. The points to be applied under this scheme (as set out below) are specific to each qualifying energy account. Points applied on gas accounts are entirely separate from points on electricity accounts. Customers with more than one type of energy account must fulfil the Qualification Criteria (in accordance with these Rules) in respect of each of those accounts in order to receive the relevant points in respect of both of those accounts. Customers with only one type of energy account will only qualify for the relevant points on that energy account.
3. In order to be eligible to receive points under this scheme, Customers must fully comply with these Rules and satisfy all of the following Qualification Criteria throughout the relevant Quarter (a Quarter being the period between two quarterly cyclic energy bills, or in relation to the first Quarter the period between the account going live on supply and receipt of the first quarterly cyclic energy bill):-
• The Customer must have held an energy account with EDF Energy which has been live on supply for the full Quarter;
• The Customer must not have any outstanding debt of more than £25 on any EDF Energy account;
• The Customer must not have breached any of the terms of their energy supply contracts;
• EDF Energy must not during the Quarter have received from the Customer (or any other person on behalf of the Customer) notice of the Customer's intention to end their energy account with EDF Energy or to transfer the account to another supplier.
Customers who do not satisfy all of the Qualification Criteria in any one Quarter will not be eligible for any points in respect of that Quarter.
4. Customers will only become eligible to collect points under this scheme by registering their Nectar card account with EDF Energy in relation to this scheme (only one Nectar account may be nominated per Customer - all points issued in connection with this scheme will be issued to that Nectar account). Customers may register online at http://www.edfenergy.com/nectarforhome
5. As a Nectar account is required in order to use and redeem points, Customers who have not registered their Nectar card account with EDF Energy in relation to this scheme, will not be eligible to collect points in connection with this scheme but can still participate on a no points collection basis. There will be no cash alternative provided.
6. Customers already on a Read and Reward/Self Read Saver scheme can join this scheme on the condition that they are withdrawn from their Read and Reward/Self Reader Saver scheme. Points provided and collected under this scheme will replace (and not be in addition to) any previous incentive associated with their participation in Read and Reward/Self Read Saver scheme. This scheme is not appropriate for Prepayment Customers. Consequently, Prepayment Customers cannot participate in this scheme.
7. Collection of points under this scheme will commence once the Customer has submitted their first Customer own read in connection with Part 2, following receipt of confirmation that they have been registered under this scheme and that the scheme has commenced (which will be no earlier than the 1 June 2005 ('scheme Start Date').
8. The Nectar Programme is operated and managed by Loyalty Management UK Limited ('LMUK'). Use and redemption of points through Nectar accounts and the use of information collected by LMUK through the Nectar Programme is at all times subject to the Nectar Collector Rules (which includes Nectar's Policy on Privacy and Data Protection), full details of which are available at www.nectar.com. EDF Energy has no control over the enforcement of the Nectar Collector Rules by LMUK or the management of Nectar accounts or the use or redemption of points. EDF Energy's sole obligation to Customers collecting points under this scheme is to issue points during the term of the scheme in accordance with these Rules. Note: in accordance with the Nectar Collector Rules, points have no cash value.
9. Bills issued in respect of final accounts due to moving house or closure of account will involve a different process to standard cyclical bills and are therefore not eligible for any points under this scheme.
10. Disputed bills will not be eligible for any points under this scheme, however replacement bills may be eligible for points, subject to the discretion of EDF Energy.
11. This is an internet based scheme and therefore all communications from EDF Energy will be delivered by internet communication or email. No responsibility is accepted by EDF Energy for communications lost, damaged or delayed in transit. EDF Energy reserves the right to withhold points even where communications are alleged not to have been received. No read submission will be accepted via any postal route.
12. Participation in this scheme is without prejudice to and shall not affect EDF Energy's ongoing rights and remedies under the terms and conditions of the relevant gas and electricity supply contracts with the Customer, which shall at all times take precedence over these terms in the event of any conflict.
13. If at anytime, in EDF Energy's reasonable opinion, a Customer is deemed to be abusing this scheme or failing to fully participate (e.g. by persistently failing to provide timely and validated meter readings), EDF Energy reserves the right to withdraw such a Customer from this scheme and refuse to allow re-registration.
14. EDF Energy reserves the right to amend all or any part of these Rules (including the number of points to be provided in connection with any offer or this scheme) at any time by publishing any such amendments on its website. All such amendments shall take effect from the date of publication.
15. This scheme shall, subject to 16 below, continue until such time as it is withdrawn by EDF Energy providing 28 days notice of such withdrawal on its website.
16. EDF Energy reserves the right to withdraw or suspend this scheme immediately if at any time LMUK ceases to trade or the Nectar Programme comes to an end or EDF Energy's right to issue points is withdrawn or suspended (for whatever reason). Notice of any such withdrawal or suspension will be published on the EDF Energy website as soon as reasonably possible but shall take effect immediately. In such circumstances, EDF Energy reserves the right to transfer Customers onto an alternative scheme, details of any such transfer shall again be published on the EDF Energy website.
17. References to 'points' are references to Nectar points.
18. Registering under this scheme is subject to and will be deemed to be full acceptance of these Rules. By registering and accepting these Rules, you are also agreeing to allow EDF Energy to use, disclose and share with other relevant companies (including LMUK) all information relating to you which is reasonably required for the purposes of registering you, managing and properly operating this scheme, setting up your Nectar account and providing you with details of the Nectar Programme and what Sponsor benefits (including identifying the relevant Sponsor) are available to you under the Nectar Programme. Customers should not seek to register under this scheme if any of these provisions are unacceptable. This does not affect information collected by LMUK through the Nectar Programme which is held on the basis of the Nectar Policy on Privacy and Data Protection.
Part 2 - Read Rewards
19. Every Quarter, prior to the issue of a quarterly cyclic energy bill, EDF Energy will issue an email reminder to the email address provided by registered Customers, requesting such Customers to provide via the EDF Energy website a meter reading for the accounts that the Customer has registered under this scheme. Note: readings must be provided via the website and not by email reply. If EDF Energy receives an error message in relation to any email address provided by the Customer, EDF Energy will write to the Customer to advise of this and request the Customer contact EDF Energy to provide an alternative email address ('Email Address Correction Letter'). If EDF Energy has to issue more than two Email Address Correction Letters, we reserves the right at any time thereafter to withdraw the Customer from this scheme.
20. All meter readings provided by the Customer must be received by EDF Energy within 7 days after the date on the email reminder ('Reminders') issued by EDF Energy , in order to ensure that an estimated bill is not generated ('Read Window'). Provided EDF Energy has been able to use the reading provided by the Customer to generate the relevant quarterly cyclic energy bill ('Valid Read'), the relevant number of points (as set out in 28 below) will be issued to the Customer's nominated Nectar account and identified on that quarterly cyclic energy bill.
21. Points are applied in respect of quarterly cyclic energy bills relating to a single energy account, irrespective of the number of meters involved. Customers with energy accounts covering more than one meter must provide reads for all meters relating to such accounts in order to qualify for points.
22. All reads will be validated by EDF Energy according to normal consumption averages; if reads fail such validation and appear to be inaccurate, points may be withheld by EDF Energy.
23. If the read provided by the Customer cannot be used to generate a bill (either as a result of its late receipt or as a result of the read failing validation), EDF Energy will produce a bill based on an estimated read and no points will be issued under this part of the scheme in respect of that bill.
24. For regulatory and safety reasons EDF Energy must visit to inspect the Customer's meter at least once every 2 years. This will not affect any points that would otherwise be applied and Customers must continue to allow access to meter readers at all times.
25. EDF Energy reserves the right to appoint a meter reader to take a reading at any time, this will not affect the application of points, providing all other rules have been adhered to.
26. It is the Customer's sole responsibility to gain access to read their meter for the purposes of this scheme and to take all relevant and necessary health and safety precautions when doing so. The Customer must not undertake any unsafe practices and EDF Energy accepts no liability for the Customer adopting any such practices. Special terms apply to Customers who are Priority Services Customers, have genuine disabilities that prevent participation in this scheme or that have complex metering arrangements. Such customers should contact EDF Energy on 0800 096 9000 for further details.
27. For the purpose of calculating the relevant points under Paragraph 28 below, only the first read provided by the Customer during the relevant Read Window will be considered. Meter readings must be provided using the internet or phone routes identified on the relevant Reminder.
28. During the term of this scheme, provided all Rules are satisfied throughout the relevant Quarter and the Customer has registered their Nectar card in accordance with Paragraph 4 above, Valid Reads provided by the internet will qualify for 250 points per energy account. Valid Reads provided by the phone will qualify for 200 points per energy account. Reads supplied by any other method will not qualify for any points under this scheme.
29. If at any time you suspect your meter has developed a fault or appears in any way unsafe please ring the relevant telephone numbers set out on your gas and electricity bills.
30. For the avoidance of doubt, no more than 1000 points will be issued under this Part of the scheme for a single energy account in any 12-month period.
Part 3 - Reduce Rewards
31. During the first year of the Customer's participation on this scheme, EDF Energy will monitor the consumption of such Customer under each registered energy account for the year commencing on the scheme Start Date. Such consumption will be based on any Valid Reads provided by the Customer in accordance with Part 2 of this scheme or, where such Valid Reads have not been provided, based on an estimated read generated by EDF Energy .
32. At the end of the first year, the Customer will be advised of their first year's consumption via an email message and/or via MyAccount for each registered energy account.
33. During the second year of the Customers participation on this scheme, EDF Energy will again monitor the consumption under each registered energy account of such Customer for the year commencing on the 1st anniversary of the scheme Start Date.
34. At the end of the second year, the Customer will be advised of their second year's consumption via an email message and/or via MyAccount for each registered energy account.
35. Customers who register for a PIN/password for the 'My Account' service by registering on the EDF Energy website or by calling 0800 096 9000 will be able to monitor their consumption as part of the service. The energy consumption tracker, 'Energy Tracker', will also provide a projected consumption for the remainder of the year being measured and, if the Customer has been on the scheme for more than 1 year, compare current year consumption with the Customer's consumption in the immediately preceding year. This will be based on a number of assumptions and algorithms and is intended as a visual guide only and is not intended to be used as an exact forecast of future consumption.
36. If the Customer's consumption in the second year is less than the first year, and providing all Rules have been complied with and the Customer has registered their Nectar card in accordance with Paragraph 4 above, the Customer will qualify for a one-off Reduce Reward of 1000 points per qualifying energy account.
37. The Customer may continue to have their energy measured in subsequent years (each year running from the relevant anniversary of the scheme Start Date). If in any such subsequent year the Customer's consumption is less than the consumption in the immediately preceding year then the Customer will qualify for the one-off Reduce Reward of 1000 points per qualifying energy account at that point.
38. Any points to be issued under this Part of the scheme will be issued to the Customer's nominated Nectar account within 30 days.
39. References to consumption in this Part 3 of the scheme mean consumption that will either be based on any Valid Reads provided by the Customer in accordance with Part 2 of this scheme or, where such Valid Reads have not been provided, based on an estimated read generated by EDF Energy. For the purposes of this scheme, EDF Energy's decision on consumption shall be final and binding.
40. Customers who leave EDF Energy or move house prior to qualifying for any Reduce Reward under Part 3 of this scheme will not be entitled to qualify for any Reduce Reward in relation to the existing registered property. Customers who leave EDF Energy or move house after qualifying for any Reduce Reward will still be entitled to collect the Reduce Reward on such property even if not collected prior to transfer.
41. Customers who move house at any time during this scheme, may re-register under this scheme at their new property but (irrespective of what stage they are at in the scheme in relation to the existing property) will need to restart the scheme by recording their first year's consumption at the new registered property, this will commence from the scheme Start Date in relation to such new property.
EDF Energy is a trading name used by EDF Energy Customers plc, Reg. No. 02228297 whose registered office is at 40 Grosvenor Place, London SW1X 7EN, incorporated in England and Wales. EDF Energy Customers plc is a wholly owned subsidiary of EDF Energy plc. The responsibility for performance of the supply obligations for all EDF Energy supply contracts rests with EDF Energy Customers plc.