Introduction(Home page)About this reportAbout EDF EnergyOur ambitionsOur stakeholders • Stakeholder dialogueCorporate governancePerformance management
At a glance
Ambition 1: Our customersResidential customers • Customer services • Price rises • Service reliability • Special products • Nectar Vulnerable customers and fuel poverty • Priority Services Register • EEC • London Warm Zone • Debt packs • EDF Energy Trust Business customersOur network • DPCR • Emergencies response • DUoS Development customers • Partnership projects • Key Account Managers Generating electricity for our customers
Ambition 2: Our employeesStaff satisfactionInvesting in our people • Employee development • The right people for the job • Management skills • Rewarding employees • 'e' factor Change and job securityDiversity and equal opportunitiesHuman rightsHealth and safety
Ambition 3: Our shareholderFinancial headlinesBranch reviewsHow financial health is shared
Ambition 4: Safe and ResponsibleCR policy and strategyHealth and safetyThe Environment • Climate change • Renewables • Management systems • Clean coal • Environmental incidents • Biodiversity and land use • Waste • Underground cables • Overall performance The communities we serve • Community health & safety • Community responsibility Supply chain
Ambition 5: Point of ReferenceHow we are recognised • Awards Taking a leadLondon 2012Our brand
The Year Ahead
AppendicesGRIGlossaryConsolidated Performance DataWebsite helpSite map
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