Glossary

AIP
Annual Incentive Plan. This is our bonus scheme available to most employees within EDF Energy. It is linked directly to our performance against our ambitions.

BITC
Business in the Community, the UK’s leading member organisation with the purpose to “inspire, challenge, engage and support business in continually improving its positive impact on society”. EDF Energy is a member. www.bitc.org.uk

CR
Corporate Responsibility, also known as Corporate Social Responsibility (CSR). It is a term used to describe the responsibilities a company has to its wider stakeholders including its employees, its customers, its neighbours and the environment.

CTRL
Channel Tunnel Rail Link

Customer Interruptions
A standard measure of network reliability. Represents the number of interruptions per 100 customers and is calculated as: (total customers affected / total customers connected to the network) *100

Customer Minutes Lost
A standard measure of network reliability. Represents the average number of supply minutes lost per customer.

DPCR
Distribution Price Control Review

EDF Group
Electricité de France. Our parent company www.edf.com

EEC
Energy Efficiency Commitment. A requirement for all energy suppliers to invest in energy efficiency measures for residential customers. The first round of the commitment (EEC1) ran from 2002 to 2005. The second stage, with requirements roughly double those of the first stage, started in 2005 and will run until 2008.

energywatch
The independent watchdog for gas and electricity consumers. www.energywatch.org.uk

FGD
Flue Gas Desulphurisation. A process that reduces emissions of sulphur dioxide (SO₂) from our coal-fried power stations by 94%.

Fuel Poverty
The inability to afford adequate heating. A standard definition is if a household spends more than 10% of its income to achieve an adequate heating regime.

Helping Hands
Our award winning employee volunteering programme.

ISO 14001
International standard for environmental management.

LECs
When we produce or purchase renewable electricity we receive Levy Exempt Certificates (LECs) and Renewable Obligation Certificates (ROCs). This means that when we supply renewable electricity to our customers it is backed by LECs. For our business customers this means that they will not have to pay the climate change levy.

NGO
Non-governmental organisation

Ofgem
Office of Gas and Electricity Markets. The regulator for Britain's gas and electricity industries. www.ofgem.gov.uk

PFI
Public Finance Initiative

PPP
Public Private Partnership

Priority Services Register
This is a database we maintain for our most vulnerable customers. These customers receive additional services to make their lives easier. Special safeguards are put in place to ensure customers on the Register receive priority service in cases of supply interruptions.

Renewable Obligation and ROCs
When we produce or purchase renewable electricity we receive Levy Exempt Certificates (LECs) and Renewable Obligation Certificates (ROCs). Electricity supply companies are required to generate an increasing proportion of electricity from renewable sources. This renewable obligation can be met either by generating renewable electricity or by purchasing ROCs. ROCs are handed over at the end of the year to demonstrate compliance.

Renewables
Energy sources that are, over the short term, sustainable. These include wind, solar, hydro, tidal, wave and carbon neutral technologies such as biomass and landfill gas.

RoSPA
Royal Society for the Prevention of Accidents

SF₆
Sulphur hexafluoride

SME
Small or medium sized enterprise

Units of energy
TWh - Terawatt hour (10¹² watt hours)
GWh - Gigawatt hour (10⁹ watt hours)
MWh - Megawatt hour (10⁶ watt hours)
KWh - Kilowatt hour (10³ watt hours)